Tuesday, 22 September 2026

POST:              Call Center Agents
LOCATION:      Kampala Metropolitan

Applications are invited from suitably qualified and experienced candidates with Sales & Marketing background for the position of Call Center Agent in a dynamic and highly innovative financial institution, which financial solutions to individuals, SMEs and Civil Servants across the country.

Qualification Requirements;
Education:

• Minimum of a Diploma from a recognized institution, preferably in Sales & Marketing, Business Studies, or Business Administration.
• No prior experience is required
• Skills: Integrity, analytical thinking, organizational skills, knowledge in credit activities, and computer literacy.

Personal Attributes:

• Team player, self-starter, ability to work towards set targets, excellent presentation, interpersonal and communication skills.
• Age: Above 23 years.
• Additional: Creative problem-solving skills and the ability to work under pressure with minimal supervision in an aggressive sales target environment

Overall responsibility:
The person should be in position to:

• Make outbound calls to potential and existing customers to promote our products and services
• Manage Leads with the goal of generating sales through conversion
• Collect customer Feedback and share it with management for product and service improvement
• Achieve the agreed upon sales targets and outcomes within schedule
• Understand customer needs and requirements in order to provide a tailored solution
• Work closely with the Field Sales Team to develop strategies and streamline sales processes
• Solve clients’ problems promptly and escalate any unresolved queries.
• Evaluate and assess the credit risk of individual clients according to institutional policies and procedures.

• Make outbound calls to potential and existing customers to promote our products and services
• Manage Leads with the goal of generating sales through conversion
• Collect customer Feedback and share it with management for product and service improvement
• Achieve the agreed upon sales targets and outcomes within schedule
• Understand customer needs and requirements in order to provide a tailored solution
• Work closely with the Field Sales Team to develop strategies and streamline sales processes
• Solve clients’ problems promptly and escalate any unresolved queries.
• Evaluate and assess the credit risk of individual clients according to institutional policies and procedures.

• Integrity
• analytical thinking
• organizational skills
• knowledge in credit activities
• computer literacy
• Team player
• self-starter
• ability to work towards set targets
• excellent presentation skills
• interpersonal skills
• communication skills
• Creative problem-solving skills
• ability to work under pressure with minimal supervision

• Minimum of a Diploma from a recognized institution, preferably in Sales & Marketing, Business Studies, or Business Administration.
• No prior experience is required
• Integrity, analytical thinking, organizational skills, knowledge in credit activities, and computer literacy.
• Team player, self-starter, ability to work towards set targets, excellent presentation, interpersonal and communication skills.
• Age: Above 23 years.
• Creative problem-solving skills and the ability to work under pressure with minimal supervision in an aggressive sales target environment