Description

Standard Chartered Bank Uganda is hiring a Client Management Enablement Associate responsible for end-to-end Credit Reference Bureau (CRB) administration and operations, maintaining accurate customer credit information for credit decisions, liaising with the Central Bank and CRB providers, managing third-party/vendor risks, and producing regulatory/audit/management reports with strong data integrity and compliance.Journalism & News Industry

Key Duties and Responsibilities:

Strategy

Support delivery of the CRB unit strategy and drive continuous improvement in CRB processes, controls, and service delivery.

Enablement Standards

Promote consistent use of operating instructions and standard work, apply a collaborative risk-based approach, strengthen engagement with auditors/regulators, embed governance and reporting best practice, support a “zero operational loss/first time right” culture, and assist with regulatory/audit requests.

Business

Own CRB operations end-to-end, act as liaison with regulators and CRB providers, manage third-party expectations, and oversee vendor relationships/SLAs including performance and issue resolution.

Processes

Prepare/validate/submit CRB and regulatory reports; update extraction logic to meet changing requirements; submit Bank of Uganda monthly and other required reports; ensure data accuracy and timeliness; manage disputes and data remediation; produce management/productivity reporting; manage access to CRB platforms/EUCs; reconcile invoices; support audits/examinations/information requests; maintain cross-functional working relationships; manage vendor review meetings and operational issues; support credit fulfilment/monitoring/custodial activities; complete ad-hoc tasks as assigned.

People & TalentRisk Management

Support onboarding and guidance for new joiners, complete an agreed learning plan and milestones, and support business continuity/resource risk management with team leads.

Risk Management

Embed a compliance culture, conduct monitoring under the Operational Risk Framework, follow operating instructions and procedures, escalate control/policy deviations, comply with laws/regulations/policies, execute KCSA/CST controls on time, monitor KRIs with corrective actions, and engage second-line functions on reviews and escalations.

Governance

Ensure effective MIS for monitoring performance and risk, analyse reports, support remediation, and comply with internal/external governance standards including audits and regulatory reviews.

Regulatory & Business ConductJournalism & News Industry

Demonstrate strong conduct aligned to the Group’s Values/Code, uphold ethics and regulatory standards, comply with laws and policies, and identify/escalate/mitigate/resolve conduct and compliance issues.

Internal

Client Management teams (Managers/Specialists/Makers/Checkers), Country Client Management Head, Country Compliance, Group Internal Audit, and Lending/Credit/Finance/Risk/Financial Crime teams.

External

Bank of Uganda, Uganda Bankers Association CRB/Credit Committees, CRB service providers, and third-party vendors.

Other Responsibilities

Embed the Group brand/values in Client Management and perform additional tasks as assigned under applicable policies.

Skills and ExperienceRisk Management

Data analysis/reporting, regulatory reporting, stakeholder management (including external/regulators), operational risk and controls, and process improvement.

Qualifications, Skills and Experience:Credit & Lending

Degree with 2–3 years relevant experience (credit/statistics/data reporting/banking operations); knowledge of credit bureau operations and lending risk; strong banking fundamentals; attention to detail; ability to work independently to deadlines; strong stakeholder and communication skills; Intermediate Excel proficiency; basic database/SQL capability; dispute resolution skills; high integrity and compliance mindset.

• Support delivery of the CRB unit strategy and drive continuous improvement in CRB processes, controls, and service delivery.
• Promote consistent use of operating instructions and standard work, apply a collaborative risk-based approach, strengthen engagement with auditors/regulators, embed governance and reporting best practice, support a “zero operational loss/first time right” culture, and assist with regulatory/audit requests.
• Own CRB operations end-to-end, act as liaison with regulators and CRB providers, manage third-party expectations, and oversee vendor relationships/SLAs including performance and issue resolution.
• Prepare/validate/submit CRB and regulatory reports; update extraction logic to meet changing requirements; submit Bank of Uganda monthly and other required reports; ensure data accuracy and timeliness; manage disputes and data remediation; produce management/productivity reporting; manage access to CRB platforms/EUCs; reconcile invoices; support audits/examinations/information requests; maintain cross-functional working relationships; manage vendor review meetings and operational issues; support credit fulfilment/monitoring/custodial activities; complete ad-hoc tasks as assigned.
• Support onboarding and guidance for new joiners, complete an agreed learning plan and milestones, and support business continuity/resource risk management with team leads.
• Embed a compliance culture, conduct monitoring under the Operational Risk Framework, follow operating instructions and procedures, escalate control/policy deviations, comply with laws/regulations/policies, execute KCSA/CST controls on time, monitor KRIs with corrective actions, and engage second-line functions on reviews and escalations.
• Ensure effective MIS for monitoring performance and risk, analyse reports, support remediation, and comply with internal/external governance standards including audits and regulatory reviews.
• Demonstrate strong conduct aligned to the Group’s Values/Code, uphold ethics and regulatory standards, comply with laws and policies, and identify/escalate/mitigate/resolve conduct and compliance issues.
• Embed the Group brand/values in Client Management and perform additional tasks as assigned under applicable policies.

• Data analysis/reporting
• Regulatory reporting
• Stakeholder management (including external/regulators)
• Operational risk and controls
• Process improvement
• Attention to detail
• Ability to work independently to deadlines
• Strong stakeholder and communication skills
• Intermediate Excel proficiency
• Basic database/SQL capability
• Dispute resolution skills
• High integrity and compliance mindset

• Degree with 2–3 years relevant experience (credit/statistics/data reporting/banking operations)
• Knowledge of credit bureau operations and lending risk
• Strong banking fundamentals