Background

Reporting to the Contact Experience Manager of PAUL, the Client Relationship Officer's responsibilities will include interacting with targeted virtual communities and network users by generating and executing our social media strategy that will promote brand awareness and customer engagement. The successful candidate should be able to gradually achieve better customer engagement, website traffic, and revenue strategic exploitation of all aspects of the communication channels.

Core Competences Required

• University degree in Business Administration, or equivalent from a recognised University
• Customer centric
• Computer Proficiency.
• Analytical and problem solving skills.
• Enthusiastic, upbeat personality; mature, professional demeanour
• Commitment to quality, customer service and high performance
• Flexibility and ability to handle stress
• Ability to prioritise tasks and activities
• Excellent communication skills: Solid writing, editing and presentation skills with a strong sense of who the segment audience is and how to meet their needs.
• Excellent time-management and organizational skills: Ability to manage time and prioritize multiple competing tasks and organize them, meet deadlines, and achieve goals.
• Ability to think on their feet: Ability to confidently make the right decision at the spur of the moment.
• Ability to work well with others: Not only will the candidate be required to interact with customers, but they may be required to meet with other departments to synchronize their efforts and resolve common issues.
• Positive attitude, attention to detail and customer oriented with good multitasking and organisational ability
• Enthusiastic, upbeat personality; mature, professional demeanour
• Commitment to quality, customer service and high performance
• Ability to successfully work in a high activity, fast paced environment
• Ability to proactively network with colleagues in the industry
• Ability to work extra hours to meet business needs

• Interacting with targeted virtual communities and network users
• Generating and executing social media strategy
• Promoting brand awareness and customer engagement
• Achieving better customer engagement, website traffic, and revenue strategic exploitation of all aspects of the communication channels

• Customer centric
• Computer Proficiency
• Analytical and problem solving skills
• Ability to prioritise tasks and activities
• Excellent communication skills: Solid writing, editing and presentation skills
• Excellent time-management and organizational skills
• Ability to think on their feet
• Ability to work well with others
• Positive attitude, attention to detail and customer oriented
• Good multitasking and organisational ability
• Ability to successfully work in a high activity, fast paced environment
• Ability to proactively network with colleagues in the industry
• Ability to work extra hours to meet business needs

• University degree in Business Administration, or equivalent from a recognised University