KEY RESPONSIBILITIES:

• Utilising effective collection methods and tactics to recover money on all accounts on the unsecured loss and written off portfolios.
• Provide feedback: risk trends within geographical/social and economic environment recommendation either to reduce risk or to take advantage of risk
• Relevant information in respect of collection process to be provided to external debt collection agents to ensure timely managing of collections on their part.
• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.
• Reporting any breaches and exposures to the Supervisor, loss and written off recoveries.
• Action all incoming correspondence/Queries/Filing & Capture concise details of recoveries and information required/provided.
• Manage, monitor, drive process and turnaround time & educate customers and colleagues.
• Scrutinising of the Debts Written-off Register to ensure that recoveries are still being pursued pro-actively on debts where recovery is still considered possible.
• Reconciliation of the Loan Recovery Suspense

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a) Academic & Professional

Particulars Detail Specific Field or Qualification Need Type

Education Bachelor's Degree Any related Course Required

Professional Qualifications Business Related Qualifications Added Advantage

Master's Degree Business Related Course Added Advantage

b) Experience

A minimum of 2 Years experience in Banking, Debt Management, Credit & Lending and stakeholder management.

• Utilising effective collection methods and tactics to recover money on all accounts on the unsecured loss and written off portfolios.
• Provide feedback: risk trends within geographical/social and economic environment recommendation either to reduce risk or to take advantage of risk
• Relevant information in respect of collection process to be provided to external debt collection agents to ensure timely managing of collections on their part.
• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.
• Reporting any breaches and exposures to the Supervisor, loss and written off recoveries.
• Action all incoming correspondence/Queries/Filing & Capture concise details of recoveries and information required/provided.
• Manage, monitor, drive process and turnaround time & educate customers and colleagues.
• Scrutinising of the Debts Written-off Register to ensure that recoveries are still being pursued pro-actively on debts where recovery is still considered possible.
• Reconciliation of the Loan Recovery Suspense

• Stakeholder management

• Bachelor's Degree in Any related Course
• Business Related Qualifications (Added Advantage)
• Master's Degree in Business Related Course (Added Advantage)