Description

EBC is hiring a Collections Manager responsible for managing a team of collection agents and ensuring that the organization’s collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency.

Key Duties and Responsibilities:

• Supervise and manage the collections team to ensure compliance with company policies.
• Develop and implement collection strategies to achieve collection targets.
• Monitor team performance and productivity metrics regularly.
• Handle escalated collection issues and negotiations with clients.
• Train new team members on best practices and tools used in collections.
• Prepare reports on collection activities and results for senior management.
• Collaborate with other departments to resolve disputes related to accounts receivable.
• Establish and maintain relationships with customers to facilitate payment processes.
• Conduct regular meetings with the team to discuss challenges and successes.
• Analyze data to identify trends and opportunities for improvement in collection methods.

Qualifications, Skills and Experience:

Bachelor’s degree in Finance, Business Administration, or related field.

Year/s of Experience

3-5

Additional Requirements

• Proven leadership experience in managing a team.
• Familiarity with collections software and Microsoft Office Suite.
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation skills.

• Supervise and manage the collections team to ensure compliance with company policies.
• Develop and implement collection strategies to achieve collection targets.
• Monitor team performance and productivity metrics regularly.
• Handle escalated collection issues and negotiations with clients.
• Train new team members on best practices and tools used in collections.
• Prepare reports on collection activities and results for senior management.
• Collaborate with other departments to resolve disputes related to accounts receivable.
• Establish and maintain relationships with customers to facilitate payment processes.
• Conduct regular meetings with the team to discuss challenges and successes.
• Analyze data to identify trends and opportunities for improvement in collection methods.

• Proven leadership experience in managing a team.
• Familiarity with collections software and Microsoft Office Suite.
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation skills.

• Bachelor’s degree in Finance, Business Administration, or related field.