Reporting to: Manager - Collections

About Premier Credit Uganda
Premier Credit Uganda is a leading Credit-only Microfinance Institution providing financial solutions to SMEs, Civil Servants, and individuals across the country. We are committed to innovation, operational excellence, and responsible lending while empowering our clients to grow their businesses and livelihoods.

To support our continued growth and digital transformation initiatives, we are seeking a highly analytical and proactive individuals to join our team

Role Overview
The Collections Supervisor will oversee branch level and field collections, monitor arrears performance, coach collections staff, and as well implement effective recovery strategies. The role requires strong field leadership, analytical discipline, and cross-functional collaboration to ensure timely repayments, maintenance of portfolio quality, and minimising credit losses.

Key Responsibilities

• Supervise and coach Collection Officers to deliver targeted recoveries on both NonPerforming Accounts (NPAs) and Written-off (WO) accounts
• Achieve acceptable portfolio quality targets
• Monitor and report on performance and ensure strict adherence to collection policies.
• Ensure Delinquency Escalation Policy (DEP) compliance across all recovery actions.
• Foreclose securities where necessary in line with company policies and legal requirements.
• Enforce repayment plans and ensure strict client adherence on the Promised to Pay.
• Work closely with Product Heads, Zonal managers, Regional Managers, and Branch Managers to align recovery strategies with product performance and regional portfolio dynamics.
• Liaise with legal, compliance, and credit administration teams on escalated or complex cases.
• Conduct regular portfolio reviews and recommend corrective action plans to management.
• Promote a culture of discipline, accountability, and results within the collections function.

Qualifications & Experience

• Bachelor’s Degree in Business, Finance, or related field from a recognised Institution.
• Minimum 3 years’ experience in collections or Credit Management, with at least 1 year in a supervisory role (experience in Microfinance or SACCO will be an added advantage).
• Strong knowledge of microfinance / retail banking collections and recovery practices.
• Demonstrated ability to achieve strict Portfolio at risk targets and recovery targets, including written-off accounts.
• Excellent leadership, coaching, and team performance management skills.
• Strong analytical, reporting, and problem-solving skills.

Key Competencies

• Target-driven with proven execution capability.
• Strong interpersonal, communication and numerical skills.
• Ability to recover, manage pressure and resolve conflicts professionally.
• High integrity, resilience, and commitment to company values.

• Supervise and coach Collection Officers to deliver targeted recoveries on both NonPerforming Accounts (NPAs) and Written-off (WO) accounts
• Achieve acceptable portfolio quality targets
• Monitor and report on performance and ensure strict adherence to collection policies.
• Ensure Delinquency Escalation Policy (DEP) compliance across all recovery actions.
• Foreclose securities where necessary in line with company policies and legal requirements.
• Enforce repayment plans and ensure strict client adherence on the Promised to Pay.
• Work closely with Product Heads, Zonal managers, Regional Managers, and Branch Managers to align recovery strategies with product performance and regional portfolio dynamics.
• Liaise with legal, compliance, and credit administration teams on escalated or complex cases.
• Conduct regular portfolio reviews and recommend corrective action plans to management.
• Promote a culture of discipline, accountability, and results within the collections function.

• Strong knowledge of microfinance / retail banking collections and recovery practices.
• Demonstrated ability to achieve strict Portfolio at risk targets and recovery targets, including written-off accounts.
• Excellent leadership, coaching, and team performance management skills.
• Strong analytical, reporting, and problem-solving skills.
• Target-driven with proven execution capability.
• Strong interpersonal, communication and numerical skills.
• Ability to recover, manage pressure and resolve conflicts professionally.
• High integrity, resilience, and commitment to company values.

• Bachelor’s Degree in Business, Finance, or related field from a recognised Institution.
• Minimum 3 years’ experience in collections or Credit Management, with at least 1 year in a supervisory role (experience in Microfinance or SACCO will be an added advantage).