Customer Experience Associate
2025-05-06T08:11:41+00:00
SunCulture
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_6579/logo/sunculture.png
https://sunculture.io/
FULL_TIME
Kampala
Kampala
00256
Uganda
Information Technology
Customer Service
2025-05-19T17:00:00+00:00
Uganda
8
About SunCulture
Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's
570 million smallholder farming households. We are the largest distributor of solar water pumps/ solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one ofthe World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.
About The Role
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Key Responsibilities
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Does This Sound Like You?
- At least 2 years’ experience in working in a call center as Customer Service Representative;
- Knowledge of call center terminology, applications, and metrics
- Hands-on, detail-oriented, and strong execution skills.
- Good communication Skills both Written and Spoken with the ability to interact freely with customers.
- Passion for irrigation and proactive in decision making
- Independent thinkers who are able to thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet deadlines
- Be organized and be an expert in time management
Key Responsibilities Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns. Resolving customer complaints or issues in a timely and efficient manner. Providing information to customers about products or services. Documenting customer interactions and transactions in a call center software or CRM system. Meeting or exceeding performance goals, such as call handling time or customer satisfaction. Keeping current with company and industry-related information to ensure accurate information is provided to customers. Identifying and escalating complex customer issues to a supervisor or manager as needed. Following up with customers to ensure their needs were met. Participating in training and development programs to improve skills and performance.
Does This Sound Like You? At least 2 years’ experience in working in a call center as Customer Service Representative; Knowledge of call center terminology, applications, and metrics Hands-on, detail-oriented, and strong execution skills. Good communication Skills both Written and Spoken with the ability to interact freely with customers. Passion for irrigation and proactive in decision making Independent thinkers who are able to thrive in a fast-paced dynamic environment. Have the ability to handle pressure, meet deadlines Be organized and be an expert in time management Basic computer skills.
JOB-6819c43d2a6ec
Vacancy title:
Customer Experience Associate
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]
Jobs at:
SunCulture
Deadline of this Job:
Monday, May 19 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
About SunCulture
Founded in 2012, SunCulture’s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's
570 million smallholder farming households. We are the largest distributor of solar water pumps/ solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one ofthe World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.
About The Role
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Key Responsibilities
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Does This Sound Like You?
- At least 2 years’ experience in working in a call center as Customer Service Representative;
- Knowledge of call center terminology, applications, and metrics
- Hands-on, detail-oriented, and strong execution skills.
- Good communication Skills both Written and Spoken with the ability to interact freely with customers.
- Passion for irrigation and proactive in decision making
- Independent thinkers who are able to thrive in a fast-paced dynamic environment.
- Have the ability to handle pressure, meet deadlines
- Be organized and be an expert in time management
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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