Department: Clearing & Forwarding
Reports To: Clearing and Forwarding Officer
Duty Station: Namanve/as assigned
Employment Type: Fixed-Term Contract

1. Job Purpose
To prepare, process and monitor accurate customs declarations within agreed service levels, with specific responsibility for import, export and vehicle declarations, while ensuring compliance with URA customs procedures and company requirements.

2. Key Tasks And Responsibilities

• Obtain and verify manifests against shipping and supporting documents.
• Prepare and submit accurate import, export and vehicle customs declarations through ASYCUDA.
• Ensure correct tariff classification, customs valuation and tax assessment.
• Capture and verify all declaration data and supporting documentation.
• Process and follow up required customs permits, licences and regulatory approvals.
• Ensure taxes and other customs charges are correctly assessed and promptly paid. Monitor entries through the Document Processing Centre and follow up to completion.
• Manage customs bonds, including reconciliation and timely cancellation.
• Identify, correct and escalate declaration discrepancies and documentation issues.
• Handle tariff, valuation and other customs-related queries and disputes.
• Provide clients and Client Services with accurate tax estimates and guidance on customs requirements.
• Liaise with URA/Customs, clients, shipping lines and internal departments to facilitate timely clearance.
• Investigate and resolve customer queries and complaints relating to declarations and clearance.
• Conduct quality checks to ensure declarations are accurate and compliant before submission Maintain accurate records of declarations, permits, bonds and clearance documentation.
• Identify recurring system or process issues and escalate them to the Clearing and Forwarding Officer.
• Participate in departmental meetings and contribute to agreed action plans.
• Ensure individual and departmental targets and service levels are achieved.
• Maintain professional working relationships with clients, colleagues and external stakeholders.
• Perform any other duties assigned by management.

3. Qualifications And Experience

• Diploma or Degree in Customs, Clearing & Forwarding, Logistics, Transport or a related field.
• Minimum 2-3 years' relevant experience in customs declaration and clearance.
• Proven experience in export and vehicle declarations is mandatory.
• Good working knowledge of ASYCUDA and URA customs procedures.
• Knowledge of tariff classification, customs valuation, permits and regulatory requirements.
• Strong attention to detail and accuracy.
• Good communication, customer service and problem-solving skills.
• Ability to work under pressure and meet strict deadlines.

• Obtain and verify manifests against shipping and supporting documents.
• Prepare and submit accurate import, export and vehicle customs declarations through ASYCUDA.
• Ensure correct tariff classification, customs valuation and tax assessment.
• Capture and verify all declaration data and supporting documentation.
• Process and follow up required customs permits, licences and regulatory approvals.
• Ensure taxes and other customs charges are correctly assessed and promptly paid. Monitor entries through the Document Processing Centre and follow up to completion.
• Manage customs bonds, including reconciliation and timely cancellation.
• Identify, correct and escalate declaration discrepancies and documentation issues.
• Handle tariff, valuation and other customs-related queries and disputes.
• Provide clients and Client Services with accurate tax estimates and guidance on customs requirements.
• Liaise with URA/Customs, clients, shipping lines and internal departments to facilitate timely clearance.
• Investigate and resolve customer queries and complaints relating to declarations and clearance.
• Conduct quality checks to ensure declarations are accurate and compliant before submission Maintain accurate records of declarations, permits, bonds and clearance documentation.
• Identify recurring system or process issues and escalate them to the Clearing and Forwarding Officer.
• Participate in departmental meetings and contribute to agreed action plans.
• Ensure individual and departmental targets and service levels are achieved.
• Maintain professional working relationships with clients, colleagues and external stakeholders.
• Perform any other duties assigned by management.

• Strong attention to detail and accuracy.
• Good communication, customer service and problem-solving skills.
• Ability to work under pressure and meet strict deadlines.
• Good working knowledge of ASYCUDA and URA customs procedures.
• Knowledge of tariff classification, customs valuation, permits and regulatory requirements.

• Diploma or Degree in Customs, Clearing & Forwarding, Logistics, Transport or a related field.
• Minimum 2-3 years' relevant experience in customs declaration and clearance.
• Proven experience in export and vehicle declarations is mandatory.