Vacancy title:
Exports Manager

[Type: FULL_TIME, Industry: Logistics, Category: Admin & Office]

Jobs at:
Fracht Uganda

Deadline of this Job:
Wednesday, October 1 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, September 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Overview
Fracht Uganda is a Swiss International Freight Forwarder that has been in existence since 1955; with its headquarters located in Basel, Switzerland. As a reputable Freight Forwarder, FRACHT has a worldwide network that stretches across all continents. We are in 115 countries worldwide; of which 16 of these are in Africa.

Organization: Fracht Uganda
Location: Kampala Office
Reports to: Managing Director.
Department: Exports.

Job Main puporse;
Manage exports department with the entity, which entails direct responsibility of managing the P&L, staff structure and operational aspects of the department.

Main tasks and responsibilities.
1. Manage the exports team
a. Inform the team of entity strategy/evolutions and communicate on required alignments
b. Set goals in terms of quality of service and cost control
c. Assess the performance of the team
d. Develop and maintain the competencies of the team
e. Ensure smooth transfer of files/issues when there change in team
f. Set up induction programs for new exports staff in collaboration with Human Resources, and interview / select potential staff.

2. Build and adapt process and organisation:
a. Build and review regularly the exports organisation including the set up and skills
b. Define SOPs in collaboration with QHSE and HR
c. Organise quality review within operations and implement validated recommendations
d. Ensure exhaustive use of business tools such as Trakit and Tally by the team within department.

3. Client Portfolio Management:
a. Regularly review the client portfolio of the department regarding quality of service delivered, profitability and available means.
b. Ensure regular client engagements and monthly KPI meetings arranged
c. Ensure best quality of service is delivered to client and charges correctly billed as per service agreement.
d. Ensure that no potential business with existing clients is lost
e. Define the general tariff grid and submit to MD for validation
f. Validate/ support sales departmental actions for specific quotations (technical validation and tariff)
g. Support sales department during client visits and presentation

4. Operational controls and File management:
a. Closely monitor quality service and profitability for each customer
b. Update and review invoicing lines (once a year minimum)
c. Responsible for the achievement of budget goals in terms of gross margin, costs and disbursements and quality service.
d. Involvement in credit control committee
e. Validation of cash clients in the business software.

5. Manage operational relationship with subcontractors.
a. In charge of operational relationship with selected subcontractors- internal and external (inclusive of tariff negotiations following guidance from MD)
b. Organise and follow the quality of service delivered by the subcontractors and provide corresponding feedback to the MD.
c. Ensure the balance of workload within the team and between subcontractors.

TARGETS AND GOALS:
1. 100 % target on Quality-of-service KPI’s
2. 100% target on budget.

PERSONAL QUALITIES REQUIRED
1. Organized
2. Natural leader
3. Team Player
4. Problem Solver
5. Technical Curiosity
6. Ability to a team to work to a common goal.

REQUIRED SKILLS
1. Bachelor’s degree in any Business Course
2. Master’s degree is an added advantage
3. At least 07 years’ experience in clearing and forwarding
4. At least 3 years’ experience as a manager.
5. Good knowledge of Microsoft Office.
6. Good use of email
7. Excellent communicator.

Work Hours: 8

Experience in Months: 84

Level of Education: bachelor degree

Job application procedure

All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to recruitment@ug.fracht.com
Applications will be received on a rolling basis

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