Position Overview

The Facilities & Services Manager is responsible for the strategic and operational management of all non-clinical support services to ensure a safe, efficient, compliant, and well-maintained working environment. The role oversees facilities operations, outsourced and in-house service teams, budgets, compliance, and continuous service improvement in line with organizational standards and regulatory requirements.

Key Responsibilities

Facilities & Operations Management

• Plan, coordinate, and oversee daily operations of all facilities and support services on a 24-hour basis.
• Ensure optimal functionality, cleanliness, safety, and aesthetic standards across all premises.
• Supervise facility maintenance, utilities, renovations, and minor construction works, ensuring timely resolution of issues.
• Maintain accurate asset registers and ensure proper use and care of facilities and equipment.

Service Management

• Oversee housekeeping, cleaning, laundry, catering, security, waste management, and grounds services.
• Develop, implement, and monitor Service Level Agreements (SLAs) with internal teams and external service providers.
• Ensure consistent service delivery, quality control, and customer satisfaction.

People & Performance Management

• Lead recruitment, induction, training, scheduling, supervision, and performance appraisal of facilities and services staff.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Identify skills gaps and coordinate capacity-building initiatives.

Financial & Resource Management

• Develop and manage departmental budgets, ensuring cost efficiency and value for money.
• Monitor expenditure, analyze variances, and prepare operational and financial reports.
• Support procurement processes and vendor evaluation in line with institutional policies.

Compliance, Health & Safety

• Ensure full compliance with all statutory, regulatory, environmental, health, and safety requirements.
• Implement and monitor occupational health and safety policies, risk assessments, and emergency preparedness plans.
• Lead incident reporting, investigations, and corrective action implementation.

Planning, Reporting & Continuous Improvement

• Prepare and submit timely monthly, quarterly, and annual operational reports.
• Participate in audits, inspections, and quality assurance activities.
• Drive process improvements, sustainability initiatives, and adoption of best practices.

Qualifications & Experience

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, Operations Management, or a related field.
• A Master’s degree is an added advantage.
• Minimum of 5 years’ relevant experience in facilities and services management within a large organization.
• Experience managing multi-disciplinary teams and outsourced service providers.

Key Competencies

• Strong leadership and people management skills.
• Excellent planning, organizational, and problem-solving abilities.
• Sound knowledge of health, safety, and regulatory compliance.
• Financial acumen with experience in budgeting and cost control.
• Proficient in MS Office and facilities management systems.

Personal Attributes

• High integrity and professionalism.
• Results-driven, proactive, and detail-oriented.
• Ability to work independently and make sound decisions.
• Flexible to work extended hours, weekends, or emergencies when required.

• Plan, coordinate, and oversee daily operations of all facilities and support services on a 24-hour basis.
• Ensure optimal functionality, cleanliness, safety, and aesthetic standards across all premises.
• Supervise facility maintenance, utilities, renovations, and minor construction works, ensuring timely resolution of issues.
• Maintain accurate asset registers and ensure proper use and care of facilities and equipment.
• Oversee housekeeping, cleaning, laundry, catering, security, waste management, and grounds services.
• Develop, implement, and monitor Service Level Agreements (SLAs) with internal teams and external service providers.
• Ensure consistent service delivery, quality control, and customer satisfaction.
• Lead recruitment, induction, training, scheduling, supervision, and performance appraisal of facilities and services staff.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Identify skills gaps and coordinate capacity-building initiatives.
• Develop and manage departmental budgets, ensuring cost efficiency and value for money.
• Monitor expenditure, analyze variances, and prepare operational and financial reports.
• Support procurement processes and vendor evaluation in line with institutional policies.
• Ensure full compliance with all statutory, regulatory, environmental, health, and safety requirements.
• Implement and monitor occupational health and safety policies, risk assessments, and emergency preparedness plans.
• Lead incident reporting, investigations, and corrective action implementation.
• Prepare and submit timely monthly, quarterly, and annual operational reports.
• Participate in audits, inspections, and quality assurance activities.
• Drive process improvements, sustainability initiatives, and adoption of best practices.

• Strong leadership and people management skills.
• Excellent planning, organizational, and problem-solving abilities.
• Sound knowledge of health, safety, and regulatory compliance.
• Financial acumen with experience in budgeting and cost control.
• Proficient in MS Office and facilities management systems.

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, Operations Management, or a related field.
• A Master’s degree is an added advantage.
• Minimum of 5 years’ relevant experience in facilities and services management within a large organization.
• Experience managing multi-disciplinary teams and outsourced service providers.