Background

Join the DHL International Uganda Limited Team as Fixed Term Lead Qualifier!

At DHL Express, we are not just delivering parcels, we are delivering smiles, speed, and world-class experiences. As a Lead Qualifier you will be responsible for identifying, screening, and qualifying potential customers to ensure that high-quality sales opportunities are passed on to the sales team. The role focuses on outbound prospecting, inbound lead assessment, customer engagement, database management, and supporting revenue growth by maintaining a healthy sales pipeline.

Responsibilities

• Review inbound and outbound sales leads, contact prospective customers via phone, email, and other channels.
• Quality leads against predefined criteria and sales standards.
• Schedule meetings or hand overqualified prospects to the sales team.
• Conduct introductory calls to understand customer requirements, build positive relationships with prospects, and maintain regular follow-up.
• Address initial customer inquiries professionally and promptly and maintain accurate records in the CRM system.
• Track lead status and progression through the sales funnel.
• Ensure timely follow-up and nurturing of leads.
• Generate reports on leads, conversions, and pipeline activity and offer administrative support to the commercial team.
• Support marketing campaigns by providing customer insights and feedback and escalating timely where necessary.
• Work closely with Sales, Customer Service, and Operations teams and all departments to ensure timely customer support.

Qualifications

• Strong communication and interpersonal skills.
• Prospecting and lead qualification techniques, with excellent telephone and customer engagement skills.
• CRM and sales analytics proficiency.
• Time management and organizational, negotiation and influencing skills.
• Attention to detail and data accuracy, customer-focused mindset.
• Bachelor’s degree in business administration, Marketing, Sales, or related field.
• 2-4 years’ experience in sales support, lead generation, telemarketing, or business development.

Why DHL?

Be part of the world’s most international company.

We invest in your career.

Diversity, inclusion, and innovation are at our core.

Competitive salary, training, and a workplace that values YOU.

• Review inbound and outbound sales leads, contact prospective customers via phone, email, and other channels.
• Quality leads against predefined criteria and sales standards.
• Schedule meetings or hand overqualified prospects to the sales team.
• Conduct introductory calls to understand customer requirements, build positive relationships with prospects, and maintain regular follow-up.
• Address initial customer inquiries professionally and promptly and maintain accurate records in the CRM system.
• Track lead status and progression through the sales funnel.
• Ensure timely follow-up and nurturing of leads.
• Generate reports on leads, conversions, and pipeline activity and offer administrative support to the commercial team.
• Support marketing campaigns by providing customer insights and feedback and escalating timely where necessary.
• Work closely with Sales, Customer Service, and Operations teams and all departments to ensure timely customer support.

• Strong communication and interpersonal skills.
• Prospecting and lead qualification techniques, with excellent telephone and customer engagement skills.
• CRM and sales analytics proficiency.
• Time management and organizational, negotiation and influencing skills.
• Attention to detail and data accuracy, customer-focused mindset.

• Bachelor’s degree in business administration, Marketing, Sales, or related field.