The Front Desk Receptionist / Guest Relations Officer is the first point of contact for our guests and is responsible for creating a warm, welcoming, and professional atmosphere. This role ensures a seamless guest experience from arrival to departure by handling check-ins/check-outs, managing reservations, and resolving inquiries or complaints with the utmost diplomacy and efficiency.

Key Responsibilities:

Guest Arrival & Departure: Efficiently process guest check-ins and check-outs, ensuring all documentation is complete and accurate. Assign rooms based on guest preferences and availability.

Reservations Management: Handle booking inquiries via phone, email, and in-person. Manage and update reservations in the Property Management System (PMS).

Guest Services: Provide information about hotel facilities, local attractions, and dining options. Arrange transportation, tours, and special requests (e.g., flowers, cakes).

Financial Handling: Process payments, manage cash floats, and ensure billing accuracy. Handle foreign currency exchange if applicable.

Problem Resolution: Act as the primary point of contact for guest complaints or issues, resolving them promptly and escalating to management when necessary.

Communication: Relay important information to other departments (e.g., housekeeping for early check-ins, engineering for maintenance issues).

Lobby Presence: Maintain a professional and polished presence in the lobby, greeting guests and assisting with luggage or directions as needed.

Qualifications & Requirements:

Education: High school diploma required; Bachelor’s degree in Hospitality Management preferred.

Experience: Minimum 1-2 years of experience in a front desk or customer service role, preferably in a hotel.

Skills: Excellent verbal and written communication skills. Proficiency in PMS software (e.g., Opera, Fidelio) and Microsoft Office Suite. Strong numerical aptitude.

Attributes: Professional appearance, charismatic personality, ability to multitask in a fast-paced environment, and a genuine passion for hospitality. Flexibility to work shifts, weekends, and holidays.

If you are professional, customer-focused, and committed to excellence, we’d love to hear from you.

• Efficiently process guest check-ins and check-outs, ensuring all documentation is complete and accurate. Assign rooms based on guest preferences and availability.
• Handle booking inquiries via phone, email, and in-person. Manage and update reservations in the Property Management System (PMS).
• Provide information about hotel facilities, local attractions, and dining options. Arrange transportation, tours, and special requests (e.g., flowers, cakes).
• Process payments, manage cash floats, and ensure billing accuracy. Handle foreign currency exchange if applicable.
• Act as the primary point of contact for guest complaints or issues, resolving them promptly and escalating to management when necessary.
• Relay important information to other departments (e.g., housekeeping for early check-ins, engineering for maintenance issues).
• Maintain a professional and polished presence in the lobby, greeting guests and assisting with luggage or directions as needed.

• Excellent verbal and written communication skills.
• Proficiency in PMS software (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Strong numerical aptitude.
• Professional appearance
• Charismatic personality
• Ability to multitask in a fast-paced environment
• Genuine passion for hospitality
• Flexibility to work shifts, weekends, and holidays.

• High school diploma required
• Bachelor’s degree in Hospitality Management preferred
• Minimum 1-2 years of experience in a front desk or customer service role, preferably in a hotel.