Job Purpose Statement

To support the functions of the Reconciliations unit by ensuring timely and accurate reconciliation of all suspense accounts related to digital channels, cards channels and calypso accounts, aging of outstanding items and escalation of long outstanding entries to relevant parties.

Key Accountabilities (Duties and Responsibilities)

• Monitor and report operational losses in nostros and other suspense accounts such BOU penalties and unnecessary charges. Ensure all debits to accounts are explained on the first day of reconciliation.
• Perform reconciliation of accounts related to Internal Accounts
• Follow up with the units concerned to ensure all the outstanding items, for Internal Accounts are resolved within the set standards and issues of non-compliance escalated as per the escalation matrix.
• Spearhead recovery efforts of any duplicated transactions in conjunction with the product owners, IT and contact centre
• Follow up on the suspense account ownership sign offs with the unit heads across the bank
• Reconcile accounts that maybe assigned by the supervisor.
• Support both internal and external audit processed by providing all information required by the auditors.
• Ensure there is optimum Intellimatch usage, increased automation in the reconciliation process
• Prepare a weekly exception report for long outstanding items for manager’s review and for inclusion in the monthly Risk Management Committee submissions
• Identify losses in processes by suggesting improvements to the existing controls, procedures and systems to bolster fraud prevention

Revenue Assurance

• Support in Analysis of Actual Vs Expected revenue from all transactional revenue lines.
• Identifying uncollected charges in Nostro and other operational accounts (banker’s cheques, Merchants, card Centre and Funds transfer) and ensuring that the same is collected.
• Ensuring that all FX and MM deals are paid on time and follow up on interests for late payments.
• Ensure that debits in P&L are monitored on a daily basis and any exceptions escalated. To pick any authorized debits in p&l accounts
• Ensuring all reports are shared on a timely manner as per SLAs with internal stakeholders
• Assist in responding to customer queries and following up to ensure all open queries are closed in a timely manner

Living the Bank’s values

• Offer support and ensure good working relationship with all business units/ops as/when required
• Provide regular review of performance against agreed objectives.
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.

Job Specifications

Academic:

• University Degree in Business related studies or equivalent

Professional:

• CPA will be an added advantage

Desired work experience:

• At least 2 years’ experience in banking operations,
• Experience in internal accounts reconciliations is an added advantage
• A working knowledge of a bank’s operating systems, controls and general banking
• Knowledge of regulatory and statutory requirements
• Practical experience in use of relevant MS Office applications
• Competency in the use of INTELLIMATCH and T24 bank systems

Job Dimensions

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

All units including operations, Business and Support units (including Corporate banking, Business Banking, Personal Banking, Treasury, Audit, IT, Credit, ERM and Bancassurance)

External

• Interswitch
• NLS/INTELLIMATCH
• URA
• External auditors
• MTN, Airtel
• Bank Customers

• Monitor and report operational losses in nostros and other suspense accounts such BOU penalties and unnecessary charges. Ensure all debits to accounts are explained on the first day of reconciliation.
• Perform reconciliation of accounts related to Internal Accounts
• Follow up with the units concerned to ensure all the outstanding items, for Internal Accounts are resolved within the set standards and issues of non-compliance escalated as per the escalation matrix.
• Spearhead recovery efforts of any duplicated transactions in conjunction with the product owners, IT and contact centre
• Follow up on the suspense account ownership sign offs with the unit heads across the bank
• Reconcile accounts that maybe assigned by the supervisor.
• Support both internal and external audit processed by providing all information required by the auditors.
• Ensure there is optimum Intellimatch usage, increased automation in the reconciliation process
• Prepare a weekly exception report for long outstanding items for manager’s review and for inclusion in the monthly Risk Management Committee submissions
• Identify losses in processes by suggesting improvements to the existing controls, procedures and systems to bolster fraud prevention
• Support in Analysis of Actual Vs Expected revenue from all transactional revenue lines.
• Identifying uncollected charges in Nostro and other operational accounts (banker’s cheques, Merchants, card Centre and Funds transfer) and ensuring that the same is collected.
• Ensuring that all FX and MM deals are paid on time and follow up on interests for late payments.
• Ensure that debits in P&L are monitored on a daily basis and any exceptions escalated. To pick any authorized debits in p&l accounts
• Ensuring all reports are shared on a timely manner as per SLAs with internal stakeholders
• Assist in responding to customer queries and following up to ensure all open queries are closed in a timely manner
• Offer support and ensure good working relationship with all business units/ops as/when required
• Provide regular review of performance against agreed objectives.
• Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development.

• A working knowledge of a bank’s operating systems, controls and general banking
• Knowledge of regulatory and statutory requirements
• Practical experience in use of relevant MS Office applications
• Competency in the use of INTELLIMATCH and T24 bank systems

• University Degree in Business related studies or equivalent
• CPA will be an added advantage