POSITION SUMMARY

Advise employees on in-house groups, policy changes, or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote, sell, and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last-minute changes. Complete requisitions, stock, organize, and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area.

Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Perform other related duties as assigned by Supervisor.

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: Less than 1-year supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: National Massage Certification

• Advise employees on in-house groups, policy changes, or other pertinent information.
• Ensure consistency in services provided across providers.
• Provide massage services to guests using props and/or products.
• Promote, sell, and answer questions about spa/salon services.
• Ensure guest comfort and safety throughout service.
• Maintain cleanliness of tools, workstation, and/or treatment room throughout shift, and secure supplies and equipment at the end of each shift.
• Check computer for updates and changes to schedule and inform providers of last-minute changes.
• Complete requisitions, stock, organize, and dispense products and supplies.
• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Handle inappropriate guest behavior by stopping service and informing supervisor/manager.
• Maintain current licensure in service area.
• Assist management in hiring, training, scheduling, counseling, and motivating and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Perform other related duties as assigned by Supervisor.

• Massage services
• Guest service
• Sales and promotion of spa/salon services
• Maintaining cleanliness and organization
• Communication (verbal and written)
• Interpersonal skills
• Problem-solving (handling guest behavior)
• Adherence to company policies and procedures
• Professional appearance and conduct
• Confidentiality
• Asset protection
• Teamwork
• Physical stamina (standing, walking, manipulating objects)

• National Massage Certification
• Technical, Trade, or Vocational School Degree (Preferred)
• At least 1 year of related work experience (Preferred)
• Less than 1-year supervisory experience (Preferred)