Position Description

Job Title: Head of Project Management Office

Reports To: CTDO

Supervises:

• Internal External
• Program Managers
• Business Change Manager
• Outsourced project management services

Interacts/Interfaces With:

• Direct: Indirect:
• Exco
• Project Boards
• Domain Chiefs
• Project & Program Managers
• Relevant managers in the bank
• Regulators
• Other industry players

Job Purpose: The purpose of this job is to provide enterprise-wide leadership and governance of the Bank’s project, programme and change portfolio, ensuring strategic initiatives are appropriately prioritised, effectively executed and deliver measurable business, financial, customer and strategic benefits. The role will establish and continuously enhance the Bank’s project and programme management framework, provide EXCO with independent oversight and insight on portfolio performance, risks, investment and resource capacity, and drive organisational capability and execution excellence in translating the Bank’s strategy into sustainable results.

Responsibilities/Key Deliverables:

• Provide enterprise-wide leadership and governance of the Bank’s project, programme and change portfolio, ensuring alignment with strategy, regulatory obligations, operating model and strategic priorities.
• Establish and continuously enhance the Bank’s Project, Programme and Change Management Framework, including methodologies, governance standards, stage gates, tools, reporting, assurance and delivery practices.
• Lead enterprise portfolio prioritisation and optimisation, advising EXCO on initiatives to commence, accelerate, defer or stop based on strategic value, benefits, risk, investment, resource capacity and interdependencies.
• Oversee delivery performance of strategic projects and programmes, ensuring clear accountability and timely intervention to achieve agreed scope, timelines, cost, quality, risk and benefits outcomes.
• Lead portfolio investment and financial management, including business case development and challenge, project budgets, expenditure, forecasts, investment returns and benefits, with escalation of material variances and investment decisions to ExCo.
• Establish and oversee enterprise-wide project assurance and risk governance, including independent reviews, stage gates, health assessments and appropriate consideration of risk, compliance, regulatory, audit, information security, technology and operational resilience requirements.
• Lead organisational change and benefits realisation, ensuring major initiatives incorporate impact assessments, stakeholder engagement, readiness, communications, adoption strategies and measurable business, financial, customer and operational benefits.
• Drive enterprise resource, capacity and dependency management, identifying competing priorities, critical constraints and cross-portfolio dependencies and recommending appropriate interventions to optimise delivery capacity.
• Provide EXCO and governance forums with timely, accurate and insightful portfolio reporting, highlighting performance, risks, issues, dependencies, financial position, benefits, decisions required and areas requiring executive intervention.
• Build and lead a high-performing PMO and strengthen the Bank’s execution capability, developing project and programmes management talent, promoting accountability and delivery excellence, and driving continuous improvement through lessons learned, performance data and industry practice.

Financial Responsibility: Agreed project & process management staff budget to allow for execution of the bank’s program and project portfolio.

Person Specification

Education & Training:

• Bachelor’s degree in Business Administration, Finance, Economics, Information Technology, Engineering, Project Management or a related discipline.
• Recognised Project/Programme Management certification, such as PMP, PRINCE2, MSP or equivalent.
• Adept at Strategy, Financial Technology, Change, Process Management & Innovation
• Six Sigma Lean Certification or training would be an advantage.

Skills & Experience:

• 10 years of progressive professional experience in project, programme, portfolio, transformation or change management, including at least 3 years at senior management level.
• Significant banking or financial services experience, with a strong understanding of the regulatory, risk, governance, operational and technology environment of a regulated financial institution.
• Proven enterprise-wide portfolio leadership experience, overseeing complex, strategic and cross-functional projects and programmes with significant financial, operational and organisational impact.
• Demonstrated experience establishing and strengthening enterprise P3M governance, including PMO structures, methodologies, stage gates, portfolio governance, assurance and delivery standards.
• Strong financial and commercial acumen, including business case development and challenge, investment prioritisation, budgeting, forecasting, cost management and benefits realisation.
• Proven experience leading complex transformation and organisational change, including stakeholder engagement, business readiness, communications, adoption and sustainable benefits realisation.
• Strong risk, regulatory and governance expertise, including the integration of regulatory compliance, audit, information security, technology risk and operational resilience requirements into major programmes.
• Demonstrated ability to advise and influence EXCO, Board and senior governance forums, providing strategic portfolio insights, investment recommendations, risk escalation and decisions required.
• Proven people leadership and capability-building experience, including building and leading high-performing PMO, project and programme teams.
• Strong strategic, analytical, problem-solving, communication and influencing skills, with demonstrated ability to make evidence-based decisions and intervene effectively on complex delivery issues.
• Track record of driving execution excellence and continuous improvement, using portfolio performance data, lessons learned, industry practices and organisational insights to strengthen enterprise delivery capability.

• Provide enterprise-wide leadership and governance of the Bank’s project, programme and change portfolio, ensuring alignment with strategy, regulatory obligations, operating model and strategic priorities.
• Establish and continuously enhance the Bank’s Project, Programme and Change Management Framework, including methodologies, governance standards, stage gates, tools, reporting, assurance and delivery practices.
• Lead enterprise portfolio prioritisation and optimisation, advising EXCO on initiatives to commence, accelerate, defer or stop based on strategic value, benefits, risk, investment, resource capacity and interdependencies.
• Oversee delivery performance of strategic projects and programmes, ensuring clear accountability and timely intervention to achieve agreed scope, timelines, cost, quality, risk and benefits outcomes.
• Lead portfolio investment and financial management, including business case development and challenge, project budgets, expenditure, forecasts, investment returns and benefits, with escalation of material variances and investment decisions to ExCo.
• Establish and oversee enterprise-wide project assurance and risk governance, including independent reviews, stage gates, health assessments and appropriate consideration of risk, compliance, regulatory, audit, information security, technology and operational resilience requirements.
• Lead organisational change and benefits realisation, ensuring major initiatives incorporate impact assessments, stakeholder engagement, readiness, communications, adoption strategies and measurable business, financial, customer and operational benefits.
• Drive enterprise resource, capacity and dependency management, identifying competing priorities, critical constraints and cross-portfolio dependencies and recommending appropriate interventions to optimise delivery capacity.
• Provide EXCO and governance forums with timely, accurate and insightful portfolio reporting, highlighting performance, risks, issues, dependencies, financial position, benefits, decisions required and areas requiring executive intervention.
• Build and lead a high-performing PMO and strengthen the Bank’s execution capability, developing project and programmes management talent, promoting accountability and delivery excellence, and driving continuous improvement through lessons learned, performance data and industry practice.

• 10 years of progressive professional experience in project, programme, portfolio, transformation or change management, including at least 3 years at senior management level.
• Significant banking or financial services experience, with a strong understanding of the regulatory, risk, governance, operational and technology environment of a regulated financial institution.
• Proven enterprise-wide portfolio leadership experience, overseeing complex, strategic and cross-functional projects and programmes with significant financial, operational and organisational impact.
• Demonstrated experience establishing and strengthening enterprise P3M governance, including PMO structures, methodologies, stage gates, portfolio governance, assurance and delivery standards.
• Strong financial and commercial acumen, including business case development and challenge, investment prioritisation, budgeting, forecasting, cost management and benefits realisation.
• Proven experience leading complex transformation and organisational change, including stakeholder engagement, business readiness, communications, adoption and sustainable benefits realisation.
• Strong risk, regulatory and governance expertise, including the integration of regulatory compliance, audit, information security, technology risk and operational resilience requirements into major programmes.
• Demonstrated ability to advise and influence EXCO, Board and senior governance forums, providing strategic portfolio insights, investment recommendations, risk escalation and decisions required.
• Proven people leadership and capability-building experience, including building and leading high-performing PMO, project and programme teams.
• Strong strategic, analytical, problem-solving, communication and influencing skills, with demonstrated ability to make evidence-based decisions and intervene effectively on complex delivery issues.
• Track record of driving execution excellence and continuous improvement, using portfolio performance data, lessons learned, industry practices and organisational insights to strengthen enterprise delivery capability.

• Bachelor’s degree in Business Administration, Finance, Economics, Information Technology, Engineering, Project Management or a related discipline.
• Recognised Project/Programme Management certification, such as PMP, PRINCE2, MSP or equivalent.
• Adept at Strategy, Financial Technology, Change, Process Management & Innovation
• Six Sigma Lean Certification or training would be an advantage.