The role supports staff across all departments, maintains the hospital management and patient records systems, and ensures that clinical and administrative services are not disrupted by technology problems.

Key Duties

• Installing, configuring and maintaining computers, printers, scanners and other IT equipment across the hospital.
• Managing and troubleshooting the hospital network, internet connectivity, Wi-Fi and telephone systems.
• Supporting and maintaining the hospital management system, electronic medical records and billing software.
• Providing day-to-day technical support to clinical and administrative staff and resolving issues promptly.
• Creating and managing user accounts, passwords and access rights in line with hospital policy.
• Performing regular data backups and testing recovery to protect patient and hospital records.
• Protecting systems against viruses, malware and unauthorised access, and applying security updates.
• Maintaining the hospital website, email accounts and online services.
• Keeping an up-to-date inventory of IT equipment, software licences and service contracts.
• Liaising with vendors and service providers for repairs, procurement and support.
• Training staff on the correct and secure use of hospital systems.
• Maintaining confidentiality of patient information and hospital data at all times.

Education and Experience

• Minimum qualification: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 2 years of experience in IT support or systems administration.
• Experience with hospital management systems or electronic medical records is an added advantage.
• Professional certification such as CCNA, CompTIA A+/Network+ or Microsoft certification is an added advantage.

Personal Attributes

• Reliability, integrity and respect for confidentiality.
• Proactive and able to work independently with minimal supervision.
• Willingness to be on call for urgent issues, including evenings and weekends.
• Ability to work under pressure in a busy hospital environment.

Skills and Competencies

• Strong knowledge of Windows, Microsoft Office and common office software.
• Practical networking skills including LAN/WAN, routers, switches, firewalls and Wi-Fi.
• Hardware troubleshooting and repair of computers, printers and peripherals.
• Understanding of data backup, information security and data protection practices.
• Basic website and email administration (cPanel or similar).
• Good communication skills to explain technical issues to non-technical staff.
• Problem-solving skills and ability to prioritise urgent issues.

• Installing, configuring and maintaining computers, printers, scanners and other IT equipment across the hospital.
• Managing and troubleshooting the hospital network, internet connectivity, Wi-Fi and telephone systems.
• Supporting and maintaining the hospital management system, electronic medical records and billing software.
• Providing day-to-day technical support to clinical and administrative staff and resolving issues promptly.
• Creating and managing user accounts, passwords and access rights in line with hospital policy.
• Performing regular data backups and testing recovery to protect patient and hospital records.
• Protecting systems against viruses, malware and unauthorised access, and applying security updates.
• Maintaining the hospital website, email accounts and online services.
• Keeping an up-to-date inventory of IT equipment, software licences and service contracts.
• Liaising with vendors and service providers for repairs, procurement and support.
• Training staff on the correct and secure use of hospital systems.
• Maintaining confidentiality of patient information and hospital data at all times.

• Strong knowledge of Windows, Microsoft Office and common office software.
• Practical networking skills including LAN/WAN, routers, switches, firewalls and Wi-Fi.
• Hardware troubleshooting and repair of computers, printers and peripherals.
• Understanding of data backup, information security and data protection practices.
• Basic website and email administration (cPanel or similar).
• Good communication skills to explain technical issues to non-technical staff.
• Problem-solving skills and ability to prioritise urgent issues.
• Reliability, integrity and respect for confidentiality.
• Proactive and able to work independently with minimal supervision.
• Willingness to be on call for urgent issues, including evenings and weekends.
• Ability to work under pressure in a busy hospital environment.

• Minimum qualification: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with hospital management systems or electronic medical records is an added advantage.
• Professional certification such as CCNA, CompTIA A+/Network+ or Microsoft certification is an added advantage.