Job Title: IT and Digital Marketing Officer

Reports To: HR & Administration Manager (Technical liaison with the General Manager on ICT strategy and digital marketing)

Job Purpose

To provide reliable ICT support, manage TMHS's digital infrastructure, maintain information systems and cybersecurity, and develop and implement digital marketing strategies that enhance the company's brand visibility, generate business leads, and promote TMHS's medical and occupational health services.

Key Duties and Responsibilities

1. Information Technology Management

• Install, configure and maintain computers, printers, servers, CCTV systems and network
• Provide first-line ICT support to all staff and troubleshoot hardware and software
• Administer company email accounts, user access and system
• Manage internet connectivity and ensure maximum system
• Implement cybersecurity measures, antivirus protection and data backup
• Maintain ICT asset inventory and recommend equipment replacement and
• Coordinate with external ICT service providers where
• Support implementation and maintenance of HRIS, ERP and other business

2.  Digital Marketing

• Develop and implement the TMHS digital marketing
• Manage the company website and ensure content is current and
• Create and publish content for social media platforms (LinkedIn, Facebook, Instagram, X and YouTube).
• Design digital marketing campaigns to promote TMHS
• Develop marketing materials including brochures, flyers, banners and
• Optimize website content using Search Engine Optimization (SEO)
• Monitor website traffic and social media
• Generate quality leads through digital

3.  Brand Management

• Ensure consistent corporate branding across all digital
• Protect and enhance the TMHS corporate
• Coordinate photography, videography and promotional
• Support corporate events and exhibitions through digital

4.  Data Management and Reporting

• Prepare monthly ICT and digital marketing
• Track key website and social media performance
• Maintain accurate ICT documentation and user
• Recommend improvements based on data and

5.  Innovation

• Identify emerging technologies that improve operational
• Introduce digital solutions that enhance customer
• Train staff on ICT systems and cybersecurity
• Promote digital transformation initiatives across the

6.  Compliance

• Ensure compliance with ICT policies, cybersecurity standards and data protection
• Maintain confidentiality and security of organizational
• Perform any other duties assigned by

Key Performance Indicators (KPIs)

• ICT system uptime (target: ≥99%).
• Average ICT support response and resolution
• Number of ICT incidents resolved within agreed
• Website uptime and
• Growth in website
• Social media follower and engagement
• Number of qualified business leads generated through digital
• Digital campaign return on investment (ROI).
• Staff satisfaction with ICT
• Number of cybersecurity

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
• Additional qualifications in Digital Marketing are an added

• Professional certifications such as Microsoft, Cisco (CCNA), Google Digital Marketing, Meta Digital Marketing, CompTIA A+, Network+ or Security+ are desirable.

Experience

• Minimum 3 years of relevant experience in ICT support and digital
• Experience managing websites, social media platforms and digital
• Experience with Microsoft 365, networking, hardware maintenance and
• Experience using graphic design and content creation tools (e.g., Canva, Adobe Creative Suite) is an added advantage.

Competencies

• Strong ICT troubleshooting and networking
• Knowledge of cybersecurity and data protection
• Excellent content creation and copywriting
• Proficiency in SEO, Google Analytics and social media
• Basic graphic design and video editing
• Strong analytical and problem-solving
• Excellent communication and customer service
• Ability to manage multiple priorities and meet
• High integrity and confidentiality.

• Install, configure and maintain computers, printers, servers, CCTV systems and network infrastructure.
• Provide first-line ICT support to all staff and troubleshoot hardware and software issues.
• Administer company email accounts, user access and system security.
• Manage internet connectivity and ensure maximum system uptime.
• Implement cybersecurity measures, antivirus protection and data backup procedures.
• Maintain ICT asset inventory and recommend equipment replacement and upgrades.
• Coordinate with external ICT service providers where necessary.
• Support implementation and maintenance of HRIS, ERP and other business systems.
• Develop and implement the TMHS digital marketing strategy.
• Manage the company website and ensure content is current and engaging.
• Create and publish content for social media platforms (LinkedIn, Facebook, Instagram, X and YouTube).
• Design digital marketing campaigns to promote TMHS services.
• Develop marketing materials including brochures, flyers, banners and newsletters.
• Optimize website content using Search Engine Optimization (SEO) techniques.
• Monitor website traffic and social media analytics.
• Generate quality leads through digital channels.
• Ensure consistent corporate branding across all digital platforms.
• Protect and enhance the TMHS corporate image.
• Coordinate photography, videography and promotional materials.
• Support corporate events and exhibitions through digital promotion.
• Prepare monthly ICT and digital marketing reports.
• Track key website and social media performance indicators.
• Maintain accurate ICT documentation and user manuals.
• Recommend improvements based on data and analytics.
• Identify emerging technologies that improve operational efficiency.
• Introduce digital solutions that enhance customer experience.
• Train staff on ICT systems and cybersecurity awareness.
• Promote digital transformation initiatives across the organization.
• Ensure compliance with ICT policies, cybersecurity standards and data protection requirements.
• Maintain confidentiality and security of organizational information.
• Perform any other duties assigned by management.

• Strong ICT troubleshooting and networking skills.
• Knowledge of cybersecurity and data protection principles.
• Excellent content creation and copywriting skills.
• Proficiency in SEO, Google Analytics and social media management.
• Basic graphic design and video editing skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• High integrity and confidentiality.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
• Additional qualifications in Digital Marketing are an added advantage.
• Professional certifications such as Microsoft, Cisco (CCNA), Google Digital Marketing, Meta Digital Marketing, CompTIA A+, Network+ or Security+ are desirable.