POSITION DESCRIPTION

JOB TITLE: MANAGER FINTECH DISTRIBUTION

REPORTS TO: REGIONAL BUSINESS HEAD

JOB PURPOSE

§ To lead the development and execution of strategies for the acquisition, onboarding, enablement, and performance management of Super Agents, agents and merchants across the Bank’s fintech distribution network.

§ The role is responsible for driving the growth, efficiency, and sustainability of the agency network, ensuring delivery of reliable, accessible, and high-quality financial services to both bank and wallet customers.

KEY RESPONSIBILITIES /KEY DELIVERABLES

Strategy & Network Growth

§ Develop and execute strategies to expand the super-Agent, merchant, and agent network in line with business targets.

§ Identify high-potential markets and drive penetration across assigned regions with key locations.

§ Monitor industry trends and competitor activity to inform distribution strategy.

Acquisition & Onboarding

§ Oversee super-Agent merchant & agent acquisition campaigns, activations, and partnerships.

§ Ensure effective and compliant onboarding processes across the network.

§ Drive branding and visibility initiatives to support network growth and uptake.

Training & Capability Building

§ Lead training of super-Agent merchants & agents on products, systems, and processes.

§ Provide continuous coaching to improve performance and service delivery by agents and merchants.

Performance

§ Monitor performance metrics for the network and provide reports regularly to Management (onboarding numbers, activity rates, transaction volumes, revenue, float growth).

§ Analyse recruitment campaigns and strategies to measure effectiveness and generate insights to optimize agent and merchant productivity.

§ Implement initiatives to improve performance and profitability of the network.

Operations & Service Delivery

§ Monitor service quality provided by agents, super agents and merchants to ensure they deliver reliable, high-quality services to customers.

§ Plan and oversee the implementation of field payment activities within the region ensuring.

§ Oversee resolution of escalated operational and system issues.

Risk, Compliance & Governance

§ Ensure adherence to regulatory requirements, KYC standards, and Bank policies in the onboarding and management of agents, super agents and merchants.

§ Monitor & curb fraud, operational risks, and non-compliance within the network.

§ Implement controls and corrective actions where necessary.

Stakeholder & Relationship Management

§ Build and manage relationships with key stakeholders, partners and internal stakeholders.

Team Leadership

§ Lead, coach, and develop the team of staff reporting to him/her including supervisors and field staff.

§ Set performance targets and drive accountability across the team.

BUSINESS BEHAVIOURS

§ Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.

§ Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.

§ Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.

§ Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED

§ Bachelor’s degree in a business course or any related course Is required.

§ A minimum of 5 years’ experience in banking sales, fintech or telecom space with at least three years managing a team of salespeople.

§ Experience in sales or relationship management is desirable.

• Develop and execute strategies to expand the super-Agent, merchant, and agent network in line with business targets.
• Identify high-potential markets and drive penetration across assigned regions with key locations.
• Monitor industry trends and competitor activity to inform distribution strategy.
• Oversee super-Agent merchant & agent acquisition campaigns, activations, and partnerships.
• Ensure effective and compliant onboarding processes across the network.
• Drive branding and visibility initiatives to support network growth and uptake.
• Lead training of super-Agent merchants & agents on products, systems, and processes.
• Provide continuous coaching to improve performance and service delivery by agents and merchants.
• Monitor performance metrics for the network and provide reports regularly to Management (onboarding numbers, activity rates, transaction volumes, revenue, float growth).
• Analyse recruitment campaigns and strategies to measure effectiveness and generate insights to optimize agent and merchant productivity.
• Implement initiatives to improve performance and profitability of the network.
• Monitor service quality provided by agents, super agents and merchants to ensure they deliver reliable, high-quality services to customers.
• Plan and oversee the implementation of field payment activities within the region ensuring.
• Oversee resolution of escalated operational and system issues.
• Ensure adherence to regulatory requirements, KYC standards, and Bank policies in the onboarding and management of agents, super agents and merchants.
• Monitor & curb fraud, operational risks, and non-compliance within the network.
• Implement controls and corrective actions where necessary.
• Build and manage relationships with key stakeholders, partners and internal stakeholders.
• Lead, coach, and develop the team of staff reporting to him/her including supervisors and field staff.
• Set performance targets and drive accountability across the team.

• Sales
• Relationship Management
• Team Leadership
• Fintech knowledge
• Distribution strategy
• Performance monitoring
• Risk management
• Compliance
• Stakeholder management

• Bachelor’s degree in a business course or any related course
• A minimum of 5 years’ experience in banking sales, fintech or telecom space
• At least three years managing a team of salespeople
• Experience in sales or relationship management is desirable