Department: Workforce Services
Reports to: Business Operations Manager / CEO
Duty Station: Ntinda, Kampala
Employment Type: Full-Time
Working Hours: 8 hours per day
Minimum Experience: 2 Years
Minimum Education: Bachelor's Degree

1. Job Purpose

The Manpower Operations Officer is responsible for managing, growing and ensuring the operational and financial performance of Lafab Solutions' Domestic Workers Recruitment and Placement service.

The Officer oversees the entire service, including client acquisition, domestic worker recruitment, screening, vetting, placement, worker supervision, agent management, customer service, replacements and post-placement follow-up.

The successful candidate must be entrepreneurial, proactive and capable of independently managing the service as a business, with responsibility for revenue growth, service quality, customer satisfaction and profitability.

2. Key Responsibilities

A. Business Development and Sales

• Identify and acquire clients requiring maids, nannies, cooks, housekeepers and caregivers.
• Generate leads through calls, WhatsApp, referrals, partnerships and direct marketing.
• Convert enquiries into paying clients and build long-term customer relationships.
• Develop strategies to grow placements, repeat business and monthly revenue.

B. Worker Recruitment and Vetting

• Maintain a continuous database of qualified and available domestic workers.
• Source, interview and assess candidates for different domestic roles.
• Verify identities, references and employment histories.
• Coordinate medical examinations and criminal background checks where required.
• Ensure workers meet the company's screening and quality standards.

C. Client Management and Placement

• Understand client requirements, salary budgets and household expectations.
• Match suitable workers to clients and coordinate interviews.
• Facilitate agreement on duties, salaries and working conditions.
• Coordinate placement documentation and confirm successful deployment.
• Follow up with clients to ensure satisfaction.

D. Worker Supervision and Customer Service

• Maintain regular communication with placed workers.
• Monitor worker conduct, performance, welfare and job satisfaction.
• Handle client complaints, worker concerns and placement disputes.
• Coordinate replacements in accordance with company policies.
• Conduct post-placement follow-ups to improve placement retention.

E. Agents and Referral Management

• Recruit, onboard and manage Maids Agents and referral partners.
• Develop networks for continuous sourcing of domestic workers.
• Monitor agent referrals, performance and commissions.
• Encourage agents to generate qualified candidates and successful placements.

F. Operations and Financial Management

• Manage the daily operations of the domestic workers service.
• Maintain accurate client, worker, placement, payment and agent records in the company's systems.
• Monitor revenue, operational costs, outstanding payments and profitability.
• Coordinate with Finance, Marketing and Recruitment teams.
• Develop and improve operational procedures and service delivery processes.
• Prepare weekly and monthly performance reports.

3. Performance Targets and KPIs

Performance will be measured based on:

• Number of new paying clients acquired.
• Number of successful domestic worker placements.
• Monthly revenue generated against targets.
• Number of qualified and available workers recruited.
• Number of active Maids Agents and referrals generated.
• Client enquiry-to-placement conversion rate.
• Time taken to fulfil placement requests.
• Client satisfaction and placement retention rates.
• Replacement rate and complaint resolution.
• Accuracy of operational and financial records.
• Overall profitability of the service.

4. Qualifications and Experience

• Bachelor's degree in Human Resource Management, Business Administration, Sales and Marketing, Social Sciences or a related field.
• At least two years' experience in recruitment, staffing, domestic worker placement, business development, customer service or operations management.
• Proven ability to acquire clients and convert enquiries into sales.
• Experience recruiting, interviewing and coordinating workers.
• Experience managing customer relationships, agents or referral networks is an added advantage.
• Familiarity with WhatsApp Business, CRM, digital marketing and workforce management systems.

5. Required Skills and Competencies

• Strong sales, business development and negotiation skills.
• Excellent recruitment and candidate assessment abilities.
• Strong communication and customer relationship management.
• Good organisational and problem-solving skills.
• Ability to manage multiple clients, workers and placements simultaneously.
• Financial awareness and ability to monitor costs and profitability.
• High integrity, accountability and attention to detail.
• Ability to work independently with minimal supervision.
• Strong initiative, resilience and entrepreneurial mindset.

6. Reporting and Accountability

The Officer reports to the Business Operations Manager or CEO and is directly accountable for the overall performance of the domestic workers service.

The Officer must:

• Submit weekly reports on sales, enquiries, worker recruitment, placements, agents and operational challenges.
• Prepare monthly reports covering revenue, placements, costs, replacements and customer satisfaction.
• Maintain updated client, worker, agent and placement records.
• Monitor performance against approved targets.
• Escalate significant operational challenges and recommend improvements.
• Coordinate all activities relating to the service and ensure effective collaboration with other departments.

7. Expected Outcomes Within the First Six Months

The successful candidate should have:

1. Established a growing database of qualified, vetted and available domestic workers.
2. Built a consistent pipeline of prospective clients and paying customers.
3. Developed an active network of Maids Agents and referral partners.
4. Established efficient recruitment, screening, matching and placement procedures.
5. Improved placement turnaround time and customer satisfaction.
6. Established effective worker supervision and replacement management systems.
7. Demonstrated measurable growth in monthly revenue and successful placements.
8. Established accurate operational and financial reporting systems.

8. Personal Attributes

The ideal candidate must be entrepreneurial, proactive, trustworthy, highly organised and comfortable taking full responsibility for a business operation.

The successful candidate must approach the domestic workers service as a business they are responsible for growing, managing and making profitable, rather than simply performing recruitment and administrative duties.

• Identify and acquire clients requiring maids, nannies, cooks, housekeepers and caregivers.
• Generate leads through calls, WhatsApp, referrals, partnerships and direct marketing.
• Convert enquiries into paying clients and build long-term customer relationships.
• Develop strategies to grow placements, repeat business and monthly revenue.
• Maintain a continuous database of qualified and available domestic workers.
• Source, interview and assess candidates for different domestic roles.
• Verify identities, references and employment histories.
• Coordinate medical examinations and criminal background checks where required.
• Ensure workers meet the company's screening and quality standards.
• Understand client requirements, salary budgets and household expectations.
• Match suitable workers to clients and coordinate interviews.
• Facilitate agreement on duties, salaries and working conditions.
• Coordinate placement documentation and confirm successful deployment.
• Follow up with clients to ensure satisfaction.
• Maintain regular communication with placed workers.
• Monitor worker conduct, performance, welfare and job satisfaction.
• Handle client complaints, worker concerns and placement disputes.
• Coordinate replacements in accordance with company policies.
• Conduct post-placement follow-ups to improve placement retention.
• Recruit, onboard and manage Maids Agents and referral partners.
• Develop networks for continuous sourcing of domestic workers.
• Monitor agent referrals, performance and commissions.
• Encourage agents to generate qualified candidates and successful placements.
• Manage the daily operations of the domestic workers service.
• Maintain accurate client, worker, placement, payment and agent records in the company's systems.
• Monitor revenue, operational costs, outstanding payments and profitability.
• Coordinate with Finance, Marketing and Recruitment teams.
• Develop and improve operational procedures and service delivery processes.
• Prepare weekly and monthly performance reports.

• Strong sales, business development and negotiation skills.
• Excellent recruitment and candidate assessment abilities.
• Strong communication and customer relationship management.
• Good organisational and problem-solving skills.
• Ability to manage multiple clients, workers and placements simultaneously.
• Financial awareness and ability to monitor costs and profitability.
• High integrity, accountability and attention to detail.
• Ability to work independently with minimal supervision.
• Strong initiative, resilience and entrepreneurial mindset.

• Bachelor's degree in Human Resource Management, Business Administration, Sales and Marketing, Social Sciences or a related field.
• At least two years' experience in recruitment, staffing, domestic worker placement, business development, customer service or operations management.
• Proven ability to acquire clients and convert enquiries into sales.
• Experience recruiting, interviewing and coordinating workers.
• Experience managing customer relationships, agents or referral networks is an added advantage.
• Familiarity with WhatsApp Business, CRM, digital marketing and workforce management systems.