Network Infrastructure Support Officer
2025-05-06T02:30:01+00:00
Ecobank Uganda Limited
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_839/logo/ecobank.png
https://www.ecobank.com/ug/personal-banking/countries
FULL_TIME
kampala
Kampala
00256
Uganda
Banking
Computer & IT
2025-05-12T17:00:00+00:00
Uganda
8
Key Responsibilities
1. Customer Experience
• Ensure minimum network downtime to provide uninterrupted banking
services to internal and external customers.
• Act as the first point of contact for network-related escalations affecting
customer service.
• Collaborate with service desk teams to ensure prompt resolution of
network-related tickets.
• Continuously assess and improve the customer impact of infrastructure related decisions.
2. People Management
• Support training and upskilling of junior IT support staff and interns on
network systems.
• Promote knowledge sharing and team collaboration within the IT unit.
• Encourage a high-performance culture by mentoring colleagues and
providing feedback to management on performance improvements.
3. Process Controls and Operational Performance
• Maintain compliance with IT security policies, audit requirements, and
standard operating procedures.
• Monitor network health and usage using network monitoring tools
• Document changes and updates in infrastructure, ensuring adherence to
change management protocols.
• Conduct routine preventative maintenance and vulnerability
assessments.
4. Business and Financial Performance
• Optimize network performance to support core banking applications and
digital platforms with minimal resource expenditure.
• Assist in budgeting and cost control for network-related expenditures
(hardware, licenses, services).
• Contribute to business continuity planning and disaster recovery exercises
from a network perspective.
• Recommend cost-effective infrastructure improvements aligned with
business needs.
Qualifications & Experience
Bachelor’s degree in Information Technology, Computer Science, or a
related field.
• Cisco Certified Network Associate (CCNA) or higher preferred.
• Minimum 3–5 years of experience in network support or administration in
the financial services sector.
• Experience with routers, switches, firewalls, VPNs, and WAN technologies.
• Familiarity with ITIL processes and enterprise security protocols.
Skills and Competencies
Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and handle multiple priorities.
• Sound understanding of cybersecurity fundamentals
Key Responsibilities 1. Customer Experience • Ensure minimum network downtime to provide uninterrupted banking services to internal and external customers. • Act as the first point of contact for network-related escalations affecting customer service. • Collaborate with service desk teams to ensure prompt resolution of network-related tickets. • Continuously assess and improve the customer impact of infrastructure related decisions. 2. People Management • Support training and upskilling of junior IT support staff and interns on network systems. • Promote knowledge sharing and team collaboration within the IT unit. • Encourage a high-performance culture by mentoring colleagues and providing feedback to management on performance improvements. 3. Process Controls and Operational Performance • Maintain compliance with IT security policies, audit requirements, and standard operating procedures. • Monitor network health and usage using network monitoring tools • Document changes and updates in infrastructure, ensuring adherence to change management protocols. • Conduct routine preventative maintenance and vulnerability assessments. 4. Business and Financial Performance • Optimize network performance to support core banking applications and digital platforms with minimal resource expenditure. • Assist in budgeting and cost control for network-related expenditures (hardware, licenses, services). • Contribute to business continuity planning and disaster recovery exercises from a network perspective. • Recommend cost-effective infrastructure improvements aligned with business needs.
Skills and Competencies Strong problem-solving and analytical skills. • Excellent interpersonal and communication skills. • Ability to work under pressure and handle multiple priorities. • Sound understanding of cybersecurity fundamentals
Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field. • Cisco Certified Network Associate (CCNA) or higher preferred. • Minimum 3–5 years of experience in network support or administration in the financial services sector. • Experience with routers, switches, firewalls, VPNs, and WAN technologies. • Familiarity with ITIL processes and enterprise security protocols.
JOB-68197429956b8
Vacancy title:
Network Infrastructure Support Officer
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
Ecobank Uganda Limited
Deadline of this Job:
Monday, May 12 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, May 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities
1. Customer Experience
• Ensure minimum network downtime to provide uninterrupted banking
services to internal and external customers.
• Act as the first point of contact for network-related escalations affecting
customer service.
• Collaborate with service desk teams to ensure prompt resolution of
network-related tickets.
• Continuously assess and improve the customer impact of infrastructure related decisions.
2. People Management
• Support training and upskilling of junior IT support staff and interns on
network systems.
• Promote knowledge sharing and team collaboration within the IT unit.
• Encourage a high-performance culture by mentoring colleagues and
providing feedback to management on performance improvements.
3. Process Controls and Operational Performance
• Maintain compliance with IT security policies, audit requirements, and
standard operating procedures.
• Monitor network health and usage using network monitoring tools
• Document changes and updates in infrastructure, ensuring adherence to
change management protocols.
• Conduct routine preventative maintenance and vulnerability
assessments.
4. Business and Financial Performance
• Optimize network performance to support core banking applications and
digital platforms with minimal resource expenditure.
• Assist in budgeting and cost control for network-related expenditures
(hardware, licenses, services).
• Contribute to business continuity planning and disaster recovery exercises
from a network perspective.
• Recommend cost-effective infrastructure improvements aligned with
business needs.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, or a
related field.
• Cisco Certified Network Associate (CCNA) or higher preferred.
• Minimum 3–5 years of experience in network support or administration in
the financial services sector.
• Experience with routers, switches, firewalls, VPNs, and WAN technologies.
• Familiarity with ITIL processes and enterprise security protocols.
Skills and Competencies
- Strong problem-solving and analytical skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and handle multiple priorities.
• Sound understanding of cybersecurity fundamentals
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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