Passenger Check-in Agent
2025-06-16T20:37:08+00:00
Uganda Airlines
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https://ugandairlines.com/
FULL_TIME
Entebbe
Entebbe
00256
Uganda
Transportation, Distribution, and Logistics
Transportation & Logistics
2025-06-27T17:00:00+00:00
Uganda
8
The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.
Key accountabilities /responsibilities:
- Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
- Responsible for sending all departure and arrival flight movement messages.
Qualifications (knowledge, skills, experience):
- University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
- At least 1 - 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
- Good working knowledge of all Passenger Services functions, the airline industry and key customer
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
Key Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Excellent communication skills
- Self-motivated
- Customer centric
Ensure a safe work environment by following rules and regulations regarding the work place. Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights. Check-in passenger’s baggage and tag them to appropriate destination. Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight. Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). Make announcements regarding flight activity at gate or over airport’s general public-address system. Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise. Communicate with flight crew on ground and via ground-to-air radio. Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.) Responsible for sending all departure and arrival flight movement messages.
Good report writing skills. Customer-focused and hospitable. Attention to detail and quality. Excellent communication and interpersonal skills. Confident, decisive and proactive. Excellent communication skills Self-motivated Customer centric
University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services. At least 1 - 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company. Good working knowledge of all Passenger Services functions, the airline industry and key customer Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
JOB-68508074b759b
Vacancy title:
Passenger Check-in Agent
[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Transportation & Logistics]
Jobs at:
Uganda Airlines
Deadline of this Job:
Friday, June 27 2025
Duty Station:
Entebbe | Entebbe | Uganda
Summary
Date Posted: Monday, June 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.
Key accountabilities /responsibilities:
- Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
- Responsible for sending all departure and arrival flight movement messages.
Qualifications (knowledge, skills, experience):
- University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
- At least 1 - 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
- Good working knowledge of all Passenger Services functions, the airline industry and key customer
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
Key Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Excellent communication skills
- Self-motivated
- Customer centric
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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