Company Overview

Our client is a leading beverage manufacturing company operating across Africa, with a strong presence in the non-alcoholic ready-to-drink sector. The organization is committed to operational excellence, quality production standards, innovation, and maintaining a safe working environment.

Key Purpose Statement

The primary role of the Process Operator is to operate the process area according to work instructions, execute destructive and non-destructive quality checks, and carry out autonomous maintenance activities. The Process Operator has a primary focus on quality control activities within the production team.

Organisational Reporting

The role reports to the Team Leader – Packaging.

Supervision and Team Leadership

The role does not include direct supervision or team leadership responsibilities.

Key Working Relationships

The role interacts with:

• Process Artisans
• Quality Control Technicians
• Team Leaders
• Machine Specialists

Key Outputs and Accountabilities

1. Operating and Process Control

• Operate the process area according to work instructions and usage standards.
• Carry out required quality checks in line with quality control and analysis procedures.
• Record waste on appropriate documentation or information systems and review trends to identify and resolve issues promptly.
• Monitor process performance against targets and complete all short interval control documentation.
• Resolve out-of-control situations and respond rapidly to production stoppages.
• Apply problem-solving techniques in line with company procedures.
• Perform housekeeping tasks in line with 5S principles and safe work practices.
• Identify and correct unsafe work practices.
• Carry out flavour and size changeovers according to work instructions.
• Support fellow team members in executing operational tasks.

2. Maintenance of Plant and Equipment

• Conduct deep cleaning, lubrication, and inspection of machines according to schedules and work instructions.
• Perform autonomous maintenance activities in line with maintenance schedules.
• Conduct breakdown maintenance tasks.
• Support the Process Artisan with maintenance activities during shifts.

3. Quality Control and Analysis

• Carry out quality checks and analysis in accordance with quality procedures.
• Record quality check results on relevant documentation or information systems.
• Calibrate quality control equipment according to work instructions and seek support where necessary.
• Conduct trend analysis on quality data to identify issues and improvement opportunities.
• Identify and correct quality issues using approved techniques and escalate unresolved issues appropriately.
• Follow food safety and quality standards throughout the manufacturing process.
• Report unsafe conditions identified during operations to contribute to a safe working environment.

4. Communication

• Communicate effectively within the workplace.
• Participate actively in shift meetings and contribute improvement suggestions.
• Use gap lists to record issues and opportunities for improvement.
• Understand team goals and participate in review sessions.
• Use communication tools such as shift handover books to share operational updates.

5. Problem Solving

• Apply situational problem-solving techniques such as 5 Why analysis, quick-fix routines, and One Point Lessons (OPLs).
• Escalate unresolved issues to the Team Leader or Process Artisan where necessary.
• Participate in both situational and systemic problem-solving initiatives.
• Verify that resolved problems have been effectively eliminated.

6. Continuous Improvement

• Use run/control charts and trend analysis to identify process waste and variation.
• Use short stop analysis, Pareto charts, and related tools to identify improvement opportunities.
• Record improvement opportunities on the team gap list and collaborate with relevant stakeholders to implement solutions.

Judgement and Decision Making

Ability to identify and resolve out-of-control situations in a timely manner.

Requirements

Qualifications and Experience

Qualifications

• Minimum Requirement: Uganda Advanced Certificate of Education (UACE) or equivalent with Mathematics and Science subjects.
• Added Advantage: Computer literacy and technical skills.

Experience

• Experience in packaging operations and process control within a manufacturing environment.

Competencies

• Ability to work effectively in teams
• Troubleshooting skills
• Knowledge of quality control practices and principles
• Understanding of bottling/manufacturing principles and processes
• Product handling knowledge
• Computer literacy
• Understanding of Safety, Health, and Environmental (SHE) policies and procedures
• Strong attention to detail and operational discipline

• Operate the process area according to work instructions and usage standards.
• Carry out required quality checks in line with quality control and analysis procedures.
• Record waste on appropriate documentation or information systems and review trends to identify and resolve issues promptly.
• Monitor process performance against targets and complete all short interval control documentation.
• Resolve out-of-control situations and respond rapidly to production stoppages.
• Apply problem-solving techniques in line with company procedures.
• Perform housekeeping tasks in line with 5S principles and safe work practices.
• Identify and correct unsafe work practices.
• Carry out flavour and size changeovers according to work instructions.
• Support fellow team members in executing operational tasks.
• Conduct deep cleaning, lubrication, and inspection of machines according to schedules and work instructions.
• Perform autonomous maintenance activities in line with maintenance schedules.
• Conduct breakdown maintenance tasks.
• Support the Process Artisan with maintenance activities during shifts.
• Carry out quality checks and analysis in accordance with quality procedures.
• Record quality check results on relevant documentation or information systems.
• Calibrate quality control equipment according to work instructions and seek support where necessary.
• Conduct trend analysis on quality data to identify issues and improvement opportunities.
• Identify and correct quality issues using approved techniques and escalate unresolved issues appropriately.
• Follow food safety and quality standards throughout the manufacturing process.
• Report unsafe conditions identified during operations to contribute to a safe working environment.
• Communicate effectively within the workplace.
• Participate actively in shift meetings and contribute improvement suggestions.
• Use gap lists to record issues and opportunities for improvement.
• Understand team goals and participate in review sessions.
• Use communication tools such as shift handover books to share operational updates.
• Apply situational problem-solving techniques such as 5 Why analysis, quick-fix routines, and One Point Lessons (OPLs).
• Escalate unresolved issues to the Team Leader or Process Artisan where necessary.
• Participate in both situational and systemic problem-solving initiatives.
• Verify that resolved problems have been effectively eliminated.
• Use run/control charts and trend analysis to identify process waste and variation.
• Use short stop analysis, Pareto charts, and related tools to identify improvement opportunities.
• Record improvement opportunities on the team gap list and collaborate with relevant stakeholders to implement solutions.

• Ability to work effectively in teams
• Troubleshooting skills
• Knowledge of quality control practices and principles
• Understanding of bottling/manufacturing principles and processes
• Product handling knowledge
• Computer literacy
• Understanding of Safety, Health, and Environmental (SHE) policies and procedures
• Strong attention to detail and operational discipline

• Uganda Advanced Certificate of Education (UACE) or equivalent with Mathematics and Science subjects.
• Computer literacy and technical skills.