Background information about the job or company (e.g., role context, company overview)

The Norwegian Refugee Council (NRC) is an independent humanitarian Organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Responsibilities or duties

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

• Adhere to NRC policies, tools, handbooks, and guidelines.
• Assist a range of support with the implementation of the Protection from Violence portfolio according to plan of action.
• Implements independently procedures and activities within own function or core competency as delegated.
• Responsible for the organization and delivery of tasks in line with priorities and standards.
• Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, to be most effective in supporting the team.
• Use initiative in day-to-day problem solving in line with agreed procedures, priorities and standards for the area of work.
• Prepare and develop status reports as required by line management.
• Ensure proper filing of documents for all cases assisted.
• Promote and share ideas for improvement in your area of expertise.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Identify and respond to cases in a safe and dignified matter for effective and timely response including cases during the Mobile Protection desks.
• Ensure timely referral of cases based on the identified needs to other stakeholders for appropriate response and functionality of the referral system.
• Support qualitative data collection, assessments, key informant interviews and focus group discussions to identify community needs and protection from violence service gaps.
• Ensure regular field and home visits are carried out in line with Case management processes and PFV SOPs.
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers.
• Ensure cases identified through feedback and referral response mechanism is addressed in timely and response matter.
• Support the PfV trends to ensure quality analysis for appropriate planning, response and advocacy.
• Assist the team in identifying and responding to emergency cases, especially internal referrals.
• Support in the development of concept notes and PFV activities to enhance timely implementation.
• Participate in any other related activity in coordination with the Line Manager.
• Participate in mapping exercises and assessments aimed at identifying the locations and needs of vulnerable populations in Urban and the surrounding neighbourhoods, by using participatory data collection tools and methodologies.
• Support the maintenance of protection from violence case management database with PfV Officers.
• Ensure timely submission of reports (Highlights) on PFV activities to the line management for analysis development.
• Assist in identification of changes and/or trends related to the violence in his/her area of intervention.
• Collect and transmit regularly to the Protection from Violence Officer documents and activity reports from the villages under his/her responsibility.

Qualifications or requirements (e.g., education, skills)

Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Professional competencies for this position

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• PFV Officers
• PFV Coordinator
• Area Manager, Specialist, Project Manager, Logistics, M and E

Competencies

Competencies are important for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Experience from working as a Protection Assistant in a humanitarian/recovery context.
• University degree in law, social studies, development studies/other relevant field
• Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification.
• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Good knowledge of English.

Context/ Specific skills, knowledge and experience:

• Excellent interpersonal skills.
• Experience with case management (general protection case management preferred, GBV or CP acceptable).
• Experience with psychosocial support, PFA, preferred.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results.
• Empowering and building trust
• Communicating with impact and respect

Experience needed

Experience from working as a Protection Assistant in a humanitarian/recovery context.

Previous experience from working in complex and volatile contexts.

Experience with case management (general protection case management preferred, GBV or CP acceptable).

Experience with psychosocial support, PFA, preferred.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Females are highly encouraged to Apply.

Please download the JD-Protection from Violence Assistant.docx to learn more about the position

Find out more about the benefits of working for NRC

NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behavior and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards any breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

NRC is an Equal Opportunity Employer.

NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to apply.

• Adhere to NRC policies, tools, handbooks, and guidelines.
• Assist a range of support with the implementation of the Protection from Violence portfolio according to plan of action.
• Implements independently procedures and activities within own function or core competency as delegated.
• Responsible for the organization and delivery of tasks in line with priorities and standards.
• Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, to be most effective in supporting the team.
• Use initiative in day-to-day problem solving in line with agreed procedures, priorities and standards for the area of work.
• Prepare and develop status reports as required by line management.
• Ensure proper filing of documents for all cases assisted.
• Promote and share ideas for improvement in your area of expertise.
• Identify and respond to cases in a safe and dignified matter for effective and timely response including cases during the Mobile Protection desks.
• Ensure timely referral of cases based on the identified needs to other stakeholders for appropriate response and functionality of the referral system.
• Support qualitative data collection, assessments, key informant interviews and focus group discussions to identify community needs and protection from violence service gaps.
• Ensure regular field and home visits are carried out in line with Case management processes and PFV SOPs.
• Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers.
• Ensure cases identified through feedback and referral response mechanism is addressed in timely and response matter.
• Support the PfV trends to ensure quality analysis for appropriate planning, response and advocacy.
• Assist the team in identifying and responding to emergency cases, especially internal referrals.
• Support in the development of concept notes and PFV activities to enhance timely implementation.
• Participate in any other related activity in coordination with the Line Manager.
• Participate in mapping exercises and assessments aimed at identifying the locations and needs of vulnerable populations in Urban and the surrounding neighbourhoods, by using participatory data collection tools and methodologies.
• Support the maintenance of protection from violence case management database with PfV Officers.
• Ensure timely submission of reports (Highlights) on PFV activities to the line management for analysis development.
• Assist in identification of changes and/or trends related to the violence in his/her area of intervention.
• Collect and transmit regularly to the Protection from Violence Officer documents and activity reports from the villages under his/her responsibility.

• Excellent interpersonal skills.
• Experience with case management (general protection case management preferred, GBV or CP acceptable).
• Experience with psychosocial support, PFA, preferred.
• Good knowledge of English.

• University degree in law, social studies, development studies/other relevant field
• Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification.