Role Overview:

The Receptionist is the first point of contact for patients and visitors, providing a welcoming and professional experience. The role involves managing patient registration, scheduling appointments, handling inquiries, and coordinating patient flow to ensure efficient center operations.

Key Responsibilities:

Patient Reception & Registration:

• Greet patients and visitors warmly and professionally.
• Register new patients, accurately capturing demographic and insurance information.
• Schedule and confirm appointments, coordinating with clinical staff to optimize patient flow.
• Provide clear information about procedures, preparation requirements, and estimated wait times.

Administrative Support:

• Answer and direct phone calls, respond to inquiries, and relay messages appropriately.
• Manage patient check-in and check-out processes.
• Collect payments, issue receipts, and maintain accurate financial records as required.
• Maintain a clean, organized, and presentable reception area.

Communication:

• Communicate effectively with clinical and administrative staff to ensure seamless patient coordination.
• Assist with filing, data entry, and other administrative tasks as assigned.

Qualifications & Experience:

• Diploma or Certificate in Business Administration, Office Management, or a related field.
• Minimum 1 year of experience in a reception or customer service role, preferably in a healthcare setting.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with electronic medical records (EMR) or scheduling software is an advantage.

Competencies:

• Excellent verbal communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Empathy and patience when dealing with patients.

• Greet patients and visitors warmly and professionally.
• Register new patients, accurately capturing demographic and insurance information.
• Schedule and confirm appointments, coordinating with clinical staff to optimize patient flow.
• Provide clear information about procedures, preparation requirements, and estimated wait times.
• Answer and direct phone calls, respond to inquiries, and relay messages appropriately.
• Manage patient check-in and check-out processes.
• Collect payments, issue receipts, and maintain accurate financial records as required.
• Maintain a clean, organized, and presentable reception area.
• Communicate effectively with clinical and administrative staff to ensure seamless patient coordination.
• Assist with filing, data entry, and other administrative tasks as assigned.

• Excellent verbal communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Empathy and patience when dealing with patients.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with electronic medical records (EMR) or scheduling software is an advantage.

• Diploma or Certificate in Business Administration, Office Management, or a related field.
• Minimum 1 year of experience in a reception or customer service role, preferably in a healthcare setting.