Job Purpose

The ideal role holder will be responsible for resolving all issues arising from electronic transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation, funding and reporting, engage aggregators and business partners on improved service delivery.

Responsibilities

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Reconcile and confirm settlement for disbursement and collections
• Daily funding and monitoring of balances and liquidity management
• Conduct bank reconciliation and follow up with partners for all reconciliation issues
• Attend to customer and merchant complaints and ensure prompt resolution.
• Liaise and follow up with banks and aggregators on settlement discrepancies.
• Liaising with partner companies on Settlement issues
• Reconciliation of transactions routed through various payment platforms including mobile money and banks.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Daily reconciliation of debits that arise from the reversal process and escalation to partner channels and banks where discrepancies arise
• Ensures timely daily reconciliation of all transactions.
• Ensure daily validation of transaction posting on the system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Requirements

• A Bachelor's Degree or its equivalent
• At least 2 years in Digital Financial Services or banking industry experience
• At least 2years’ experience in business development and continuity.
• Experience with electronic payment systems
• In-depth knowledge of payment processing gateways
• Organization and Time management skills
• Proficiency in the use of MS office Suites.
• Excellent communication skills and interpersonal skills.
• Attention to detail and accuracy

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Reconcile and confirm settlement for disbursement and collections
• Daily funding and monitoring of balances and liquidity management
• Conduct bank reconciliation and follow up with partners for all reconciliation issues
• Attend to customer and merchant complaints and ensure prompt resolution.
• Liaise and follow up with banks and aggregators on settlement discrepancies.
• Liaising with partner companies on Settlement issues
• Reconciliation of transactions routed through various payment platforms including mobile money and banks.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Daily reconciliation of debits that arise from the reversal process and escalation to partner channels and banks where discrepancies arise
• Ensures timely daily reconciliation of all transactions.
• Ensure daily validation of transaction posting on the system.

• Creative thinker and problem solver
• Self-starter and self-motivated
• Passionate about solving problems
• Organization and Time management skills
• Proficiency in the use of MS office Suites.
• Excellent communication skills
• Interpersonal skills.
• Attention to detail and accuracy

• A Bachelor's Degree or its equivalent
• At least 2 years in Digital Financial Services or banking industry experience
• At least 2years’ experience in business development and continuity.
• Experience with electronic payment systems
• In-depth knowledge of payment processing gateways