Relationship Officer – Group and Individual
2026-03-25T19:40:21+00:00
Opportunity Bank
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https://opportunitybank.co.ug/
FULL_TIME
Kampala
Kampala
00256
Uganda
Banking
Sales & Retail, Business Operations, Customer Service, Finance, Banking
2026-03-30T17:00:00+00:00
8
Description
Opportunity Bank Uganda is hiring a Relationship Officer – Group and Individual to promote the growth of the Group and Individual loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio, carrying out individual marketing and group- marketing by forming focus groups and assessing their capability to have access to loans. Monitoring, recovering and maintaining client relationships.
Key Duties and Responsibilities:
Business Growth
- To grow the bank business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets
- Recruit Individual and group loan clients to achieve loan disbursement and portfolio growth targets.
- Assessment of potential group / Individual loan clients to make sure they meet the required standards for borrowing from OBUL.
- Attend loan committees to review loan applications and approval
- Maintain relationships by visiting groups and attending group meetings
- Training clients about OBUL products, expectations from OBUL as well as terms and conditions.
Monitoring and managing portfolio
- Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigants for them.
- Ensure clients comply with the OBUL policies as well as terms and conditions attached to loans.
- Maintain the PAR of one’s portfolio within the bank’s PAR quality standards
Reporting
- Prepare weekly and monthly reports to the branch manager and discuss weekly performance with immediate supervisor
Building customer relationship
- Maintain relationships by visiting clients and solving any customer related issues raised by them
- Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels
Recovery
- Recovery of defaulted loans
Qualifications, Skills and Experience:
- Diploma from any recognized higher institution of learning with second class and above
- Relevant professional qualifications in microfinance, banking, finance or marketing is an added advantage.
- Relevant credit experience is an added advantage
- Must possess a Credit pass in Maths and English at ‘O’ Level
Personal skills and competencies
- Client relationship and social impact – fosters trust, ensuring fair treatment, and adhering to the Client Protection Principles to promote social and financial performance.
- Responsiveness – promptly and efficiently responds to the needs of customers in the low income segment of urban, semi urban and rural areas.
- Adaptability – capable of navigating volatile environments, adjusts to new technologies, market shifts, and evolving client needs.
- Transformational – motivates customers, giving them a sense of purpose to inspire change by showcasing how the bank’s products and services fundamentally improve customers’ lives.
- Servanthood – Possesses a genuine desire to improve the lives of underserved clients in rural populations and respect for their dignity.
- Ethical traits – Models transparent behaviour, integrity, honesty and avoids fraudulent practices in all correspondences.
- Strong interpersonal skills for building community relationships
- Good communication skills (Oral and written) and MUST be fluent in English and any local language.
- Analytical thinking – focus on assessing borrower creditworthiness and managing risks in lending and portfolio management to drive institutional sustainability.
- Active Collaboration – Demonstrated ability to work as a part of a team to produce novel ideas, enhance efficiency and improve service reputation.
- Good computer skills e.g Microsoft Word, excel, email & Internet
Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.
* To grow the bank business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets * Recruit Individual and group loan clients to achieve loan disbursement and portfolio growth targets. * Assessment of potential group / Individual loan clients to make sure they meet the required standards for borrowing from OBUL. * Attend loan committees to review loan applications and approval * Maintain relationships by visiting groups and attending group meetings * Training clients about OBUL products, expectations from OBUL as well as terms and conditions. * Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigants for them. * Ensure clients comply with the OBUL policies as well as terms and conditions attached to loans. * Maintain the PAR of one’s portfolio within the bank’s PAR quality standards * Prepare weekly and monthly reports to the branch manager and discuss weekly performance with immediate supervisor * Maintain relationships by visiting clients and solving any customer related issues raised by them * Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels * Recovery of defaulted loans
* Client relationship and social impact * Responsiveness * Adaptability * Transformational * Servanthood * Ethical traits * Strong interpersonal skills * Good communication skills (Oral and written) * Analytical thinking * Active Collaboration * Good computer skills e.g Microsoft Word, excel, email & Internet
* Diploma from any recognized higher institution of learning with second class and above * Relevant professional qualifications in microfinance, banking, finance or marketing is an added advantage. * Relevant credit experience is an added advantage * Must possess a Credit pass in Maths and English at ‘O’ Level
JOB-69c43a2526a14
Vacancy title:
Relationship Officer – Group and Individual
[Type: FULL_TIME, Industry: Banking, Category: Sales & Retail, Business Operations, Customer Service, Finance, Banking]
Jobs at:
Opportunity Bank
Deadline of this Job:
Monday, March 30 2026
Duty Station:
Kampala | Kampala
Summary
Date Posted: Wednesday, March 25 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Description
Opportunity Bank Uganda is hiring a Relationship Officer – Group and Individual to promote the growth of the Group and Individual loan portfolio by recruitment of new clients whilst maintaining the quality of the portfolio, carrying out individual marketing and group- marketing by forming focus groups and assessing their capability to have access to loans. Monitoring, recovering and maintaining client relationships.
Key Duties and Responsibilities:
Business Growth
- To grow the bank business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets
- Recruit Individual and group loan clients to achieve loan disbursement and portfolio growth targets.
- Assessment of potential group / Individual loan clients to make sure they meet the required standards for borrowing from OBUL.
- Attend loan committees to review loan applications and approval
- Maintain relationships by visiting groups and attending group meetings
- Training clients about OBUL products, expectations from OBUL as well as terms and conditions.
Monitoring and managing portfolio
- Monitor portfolio by tracking all clients, identifying any potential default cases and developing mitigants for them.
- Ensure clients comply with the OBUL policies as well as terms and conditions attached to loans.
- Maintain the PAR of one’s portfolio within the bank’s PAR quality standards
Reporting
- Prepare weekly and monthly reports to the branch manager and discuss weekly performance with immediate supervisor
Building customer relationship
- Maintain relationships by visiting clients and solving any customer related issues raised by them
- Customer service, handling client inquiries and guiding them on how to apply for loans, use the bank’s payment channels
Recovery
- Recovery of defaulted loans
Qualifications, Skills and Experience:
- Diploma from any recognized higher institution of learning with second class and above
- Relevant professional qualifications in microfinance, banking, finance or marketing is an added advantage.
- Relevant credit experience is an added advantage
- Must possess a Credit pass in Maths and English at ‘O’ Level
Personal skills and competencies
- Client relationship and social impact – fosters trust, ensuring fair treatment, and adhering to the Client Protection Principles to promote social and financial performance.
- Responsiveness – promptly and efficiently responds to the needs of customers in the low income segment of urban, semi urban and rural areas.
- Adaptability – capable of navigating volatile environments, adjusts to new technologies, market shifts, and evolving client needs.
- Transformational – motivates customers, giving them a sense of purpose to inspire change by showcasing how the bank’s products and services fundamentally improve customers’ lives.
- Servanthood – Possesses a genuine desire to improve the lives of underserved clients in rural populations and respect for their dignity.
- Ethical traits – Models transparent behaviour, integrity, honesty and avoids fraudulent practices in all correspondences.
- Strong interpersonal skills for building community relationships
- Good communication skills (Oral and written) and MUST be fluent in English and any local language.
- Analytical thinking – focus on assessing borrower creditworthiness and managing risks in lending and portfolio management to drive institutional sustainability.
- Active Collaboration – Demonstrated ability to work as a part of a team to produce novel ideas, enhance efficiency and improve service reputation.
- Good computer skills e.g Microsoft Word, excel, email & Internet
Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
How to Apply:
Interested candidates should send their signed application letters indicating your preferred location, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line not later than 5:00 Pm on Monday 30th March 2026.
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