Job Description

Main Purpose:

Responsible for overseeing the support of IN&VAS platforms within MTN Uganda (IN/Charging, Ericsson CIS, USSD/SMS vas cloud, Device management). Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Main Job Functions:

• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
• Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
• Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
• Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

Education

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.

Work Experience

• Minimum 7 years' experience in the area of specialization
• Experience managing a team of application operations staff
• Strong vendor management and follow up skills
• Experience in UNIX shell scripting/programming and database administration
• Experience in IN/VAS operations in medium or large telco

Skills / physical competencies:

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation

• Oversee the operations for several Class-A systems under IN&VAS namely: IN/Charging System, Ericsson CIS, Messaging (USSD and SMS), Device management, CRBT.
• Ensure INVAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution
• Ensure resilience and redundancy within the IN/VAS core network architecture is working as per design and well tested
• Efficient and strong vendor management across IN/VAS platform vendors, including efficient managed service operations model
• Proactive real-time outside-in monitoring tools and process for all key revenue impacting platforms
• Manage, lead, and grow IN/VAS operations team to provide 24X7 operations and support for IN/VAS systems; this includes both internal MTN staff and vendor managed service staff/interface
• Manage, develop, and grow an efficient and functional team of application operations engineers
• To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Sound judgment
• Strategic planning
• Risk-taking, Innovation

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.
• Minimum 7 years' experience in the area of specialization
• Experience managing a team of application operations staff
• Strong vendor management and follow up skills
• Experience in UNIX shell scripting/programming and database administration
• Experience in IN/VAS operations in medium or large telco