Summary
Date Posted: Saturday, January 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The SM Sales and Business Development reports to Head of Commercial Operations and is supported by managers. The role maintains liaison with Group Fintech Commercial Operations team, as and when required

Main Job Functions:
• Strategy Development and Implementation
• Cascade the Group strategy to create sub-functional strategy aligned with the overarching business goals, under oversight of the Head of Commercial Operations
• Ensure effective implementation of the sub-functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the sub-functional strategy and roadmap, under oversight of the Head of Commercial Operations, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Staff Leadership and Management
• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Governance
• Strategic Meetings
• Participate and provide input in strategic meetings
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
• Provide inputs to and ensure adequate risk mitigation and controls in the function
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from Head of Commercial Operations on new initiatives
• Dedicate relevant budget for internal projects, post sign-off from Head of Commercial Operations
• Drive preparation of proposal on change initiatives SLA, policies and procedures
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to Head of Commercial Operations team
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Closely monitor all projects initiated in the function
• Review and finalise objectives, targets and budgets for the function, under oversight of Head Of Commercial Operations
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the Head Of Commercial Operations as and when required
• Develop and manage budgets, where required
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
• Performance
• Monitor performance and alignment with overall OpCo strategy
• SLA approval and exception performance review
• Reporting
• Report on a monthly basis to the Head Of Commercial Operations relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Manage sub-function’s budgets in line with business objectives, under oversight of Head Of Commercial Operations
• Manage project initiative budgets in line with business objectives, under oversight of Head Of Commercial Operations
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the Head Of Commercial Operations
• Operational Delivery
• Functional Leadership:
• As the functional leader of the Business Development vertical, the role is accountable to:
• Monitor and align the direction, strategy and results of the Business Development Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Lead and deploy an integrated solution development and problem-solving philosophy across the function
• Measure the impact and benefit of the sub-function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
• Generate visibility for the true-value contributions of the sub-function within Group FinCo and Opco to drive greater service acceptance and adoption
• Delivery Leadership:
• As the delivery leader of the Finance vertical, the role is accountable for the following work area outcomes:
• Strategy & Analytics, Budgeting, Data and Reporting
• Implement and oversee execution of policies, procedures and guidelines set forth by Commercial Operations team and ensure the team complies with the same
• Implement governance to manage the consolidated sub-functional strategy, budgets and financials, with guidance from Head Of Commercial Operations
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, in collaboration with the Head Of Commercial Operations
• Business Development Operations
• Cascade Group’s Business Development strategy, policies, tools and methodologies within the OpCo and ensure alignment with the same
• Develop relationship with key accounts and ensure that adequate focus is lain on understanding account’s business requirement while selling solutions to them
• Build relationships with commercial partners to enable joint initiatives for B2B, B2C sales
• Create a more cohesive and effective cross-departmental delivery of commercial opportunities and closely integrate with Project management/ delivery team
• Institute and implement effective metrics that track KPIs for the sub-function and monitor performance against those
• Monitor field activation activities, ensuring that the deployed field canvassers and resources effectively deliver OpCo’s value proposition to the customers, keeping a focus on constantly increasing revenue generating subscribers
• Keep abreast of market developments in the broader telecom industry landscape.
• Manage all delegated budgets using correct financial procedures.
• Lead all marketing and branding activities, with a focus on strengthening OpCo’s value proposition, key messaging and increasing brand awareness in the region
• Liaise with industry stakeholders and participate in seminars / forums as a representative for the OpCo, sharing updates on products & services catered to by the OpCo with relevant industry experts
• Build relationships with SMEs and Government bodies to further the OpCo’s business development objectives
• Develop global corporate customer and partner data base and seek commercial initiatives to expand revenue opportunities
• Create commercial processes to support customer business requirements in collaboration with other stakeholders such as B.I, IT etc
• Assist in the preparation of the Company Business Plan, by preparing the departmental budget and business plan by identifying CAPEX/OPEX requirements, operational and personnel requirements to achieve strategic objectives
• Other tasks and duties, as assigned
• Managerial / Supervisory Responsibilities
• Accountable for the morale, performance, and development of the function’s human capital
• Align function’s values with MTN Fintech brand values
• Approve work structure process before adoption by the team
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

Job Requirements (Education, Experience and Competencies)
• Education:
• Minimum Bachelor academic degree coupled with an MBA/Masters
• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous
• Experience:
• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• Experience in Fintech, banking or financial services is mandatory
• Successful track record as a senior management professional in delivering exceptional Fintech products, business growth & financial results
• Experience working in a global/multinational enterprise with a good understanding emerging markets

Competencies:
• Functional Knowledge:
• Marketing and branding
• Trade marketing
• Field activation and canvassing
• Advanced data analytics
• Churn rate
• Thorough knowledge of OpCo’s products & services
• Business development tools, technologies and methodologies
• Stakeholder management
• Partnerships & alliances building
• Agent & merchant management
• Corporate accounts management
• Sales forecasting, planning & reporting


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1130/apply/email?location=Uganda&locationId=300000000275327&locationLevel=country 

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