Service Advisor job at Tata Uganda Limited
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105 Days Ago
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Vacancy title:
Service Advisor

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at:

Tata Uganda Limited

Deadline of this Job:
Friday, November 24 2023 

Duty Station:
Within Uganda , Kampala, East Africa

Date Posted: Monday, November 13 2023, Base Salary: Not Disclosed

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Job Summary:
The job holder shall provide advice to customers for required services in ine with the company procedures.

Specific responsibilities include but not limited to:
• Courteously receive all customers, vehicle inspection for tools, jack, damages and opens job cards
• Provides advice to customers for required services as per service schedule.
• Alocates timeframe and cost estimates to customers for vehicles under service
• Provides prior information to customers for any amendment in time repair cost
• Conducts regular follow-ups with the Workshop Supervisor on vehicles under service.
• Seeks customer's approval for any additional work advised by the Workshop Supervisor, if required.
• Ensure work is completed as per complaint recorded on job card.
• Responds to Customers queries and inquiries in a timely manner.
• Ensures that all required standards and PDI checkist have been duly completed
• Informs customers on road testing programs along with their drivers, required.
• Provides daily performance reports to the Workshop Manger
• Coordinates Vehicle Delivery in liaison with the Workshop Manager and PDI team
• Hands over vehicles to owners/drivers along with invoices, job cards, old parts and gate passes.

Minimum Qualification:
• BSc in Auto Engineering or related field; ICT Literate (MS Office Applications).
• Excellent experience in automobile especially in commercial vehicles segment,
• Extensive knowledge of motor mechanics;
• Excellent communication, interpersonal and organizational skils.
• Should be of high integrity.
• Customer focused, with analytical and problem solving.
• Flexible, willing to work to deliver business targets

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure

Submit your application with copies of curriculum vitae in one document of not more than Smbs to: Human Resources, Tata Uganda Limited, Plot 52 Lugogo By-pass, PO Box 7153 Kampala Uganda. Email: Closing date: 24th November 2023. Only shortlisted candidates will be contacted. Interviews will be on a rolling basis. Any form of canvassing shall lead to automatic cancellation of application.

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Job Info
Job Category: Management jobs in Uganda
Job Type: Full-time
Deadline of this Job: 24 November 2023
Duty Station: Kampala
Posted: 13-11-2023
No of Jobs: 1
Start Publishing: 13-11-2023
Stop Publishing (Put date of 2030): 13-11-2067
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