Strategy Manager, Customer Retention job at M-KOPA
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157 Days Ago
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Vacancy title:
Strategy Manager, Customer Retention

[ Type: FULL TIME , Industry: Finance , Category: Management ]

Jobs at:


Deadline of this Job:
Friday, December 01 2023 

Duty Station:
Within Uganda , Kampala, East Africa

Date Posted: Friday, November 17 2023, Base Salary: Not Disclosed

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We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

Responsibilities: You’ll be expected to…
• Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
• Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
• Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
• Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

You Might be A Good Fit If You…
• Are passionate about our mission of making everyday essentials accessible to everyone.
• Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
• Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
• Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
• Are a collaborator with a low ego.
• Thrive in fast-moving environments and have a sense of urgency to get the job done.
• Are results-focused and a self-starter.
• Have emerging markets experience (particularly in East, West, or Southern Africa).
• You have a bachelor’s degree or equivalent experience.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure

Interested and Qualified? Click here to apply

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Job Info
Job Category: Management jobs in Uganda
Job Type: Full-time
Deadline of this Job: 01 December 2023
Duty Station: Kampala
Posted: 17-11-2023
No of Jobs: 1
Start Publishing: 17-11-2023
Stop Publishing (Put date of 2030): 17-11-2067
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