Job Description

DUTIES & RESPONSIBILITIES:

1. Support and Implementation

• Working with an implementation team in project implementation and deployment
• Implementation tasks assigned and working to ensure proper implementation and troubleshooting if necessary
• Assisting in providing post-sales support after project implementation
• Working with the internal support team on any requirements for equipment or systems that need specialization, including implementation and training
• End User support for contractual customers.
• Troubleshooting system faults to achieve fault resolution for incidents escalated.

2. Training and Certification

• Undergo continuous technical skills update through certification and trainings are required in the engineer’s training roadmap within timelines set

3. LEADERSHIP & RELATIONSHIP ROLES:

• Closely liaise with the Service delivery teams during the implementation and support of projects
• Closely liaises with the Supply Chain team during the ordering and delivery of spares
• Closely liaises with external customers during implementation and support to foster good relationships that will allow continued business
• Maintains close contact with the Helpdesk during the assigning and logging of calls
• Maintain close contact with the principals during escalations and parts ordering

Requirements

JOB SPECIFICATIONS AND COMPETENCIES

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or Diploma with good experience)
• Knowledge of Solaris/HP-UX/IBM-AIX/Linux Systems Administration skills
• Knowledge of Servers and Storage Technologies
• 4-5 years’ experience in servers, Storage, backup and virtualization technologies especially Dell-EMC/Sun/Oracle/HPE/IBM & VMware
• Ability to solve complex technical problems
• Linux/Unix skills
• Ability to travel as needed.
• Database administration
• Good Understanding of Network
• Knowledge of High Availability and Business Continuity Technologies

SOFT SKILLS

• Good communication and presentation skills
• Ability to demonstrate good judgment and decision making
• Ability to work in a high-pressure environment
• Good organization skills

KEY PERFORMANCE INDICATORS

• Log in daily activities to the Helpdesk
• Response to service requests should be as per SLA
• 80% of projects handled should be completed within schedule
• Attend to all PMs for assigned accounts
• Attend to all assigned L2 calls
• Attain at least 1 new certification (online/prometric) every month

• Working with an implementation team in project implementation and deployment
• Implementation tasks assigned and working to ensure proper implementation and troubleshooting if necessary
• Assisting in providing post-sales support after project implementation
• Working with the internal support team on any requirements for equipment or systems that need specialization, including implementation and training
• End User support for contractual customers.
• Troubleshooting system faults to achieve fault resolution for incidents escalated.
• Undergo continuous technical skills update through certification and trainings are required in the engineer’s training roadmap within timelines set
• Closely liaise with the Service delivery teams during the implementation and support of projects
• Closely liaises with the Supply Chain team during the ordering and delivery of spares
• Closely liaises with external customers during implementation and support to foster good relationships that will allow continued business
• Maintains close contact with the Helpdesk during the assigning and logging of calls
• Maintain close contact with the principals during escalations and parts ordering

• Solaris/HP-UX/IBM-AIX/Linux Systems Administration skills
• Servers and Storage Technologies
• Ability to solve complex technical problems
• Linux/Unix skills
• Database administration
• Good Understanding of Network
• Knowledge of High Availability and Business Continuity Technologies
• Good communication and presentation skills
• Ability to demonstrate good judgment and decision making
• Ability to work in a high-pressure environment
• Good organization skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or Diploma with good experience)
• 4-5 years’ experience in servers, Storage, backup and virtualization technologies especially Dell-EMC/Sun/Oracle/HPE/IBM & VMware