Summary
Date Posted: Wednesday, March 10, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Movit Products Limited (MPL) is a leading Quality Cosmetics Manufacturing company in Africa with operations in Uganda, Kenya, Tanzania, Zambia, Rwanda, Burundi, Democratic Republic of Congo and South Sudan. Movit Products Limited manufactures healthy Beauty, Hair, Skin and Nail care Products aimed at empowering every person to face life with confidence. We seek to recruit competent persons to fill the following vacant position:
Job Title: Customer Experience Manager
Reports to: Head of Marketing .

Job summary: The Customer Experience Manager is responsible for planning, coordinating and controlling the activities of the customer services team to maintain and enhance customer relationships and meet MPL and operational objectives.

Key Duties and Responsibilities:
• Handle and follow up on all received digital (website, social media and email) order requests to completion;
• Supervise tele-sales and marketing representatives with aim of generating orders;
• Generate field visit reports with actionable items to grow revenue;
• Ascertain the level of customer relationship management through retail census and creation of customer files;
• Measure customer satisfaction through customer satisfaction index to establish areas that warrant improvement;
• Monitor and evaluate complaints and prepare closed loop feedback report to follow up on customer queries;
• Build beneficial strategic alliances with customers to ensure satisfactory working relationships;
• Supervise customer care representatives and manage the toll-free center to ensure they carry out their tasks in line with set standards and procedures;
• Identify customer service trends and requirements, determine system improvements implement change
• Co-ordinate and manage customer service projects and initiatives.

Job Experience Requirements: five (5) years


Job Education Requirements: Bachelor`s degree

Work Hours: 8

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Job application procedure
Please log on to our website https://movit.co.ug/careers 
Check details of the position you would like to apply for (Key Responsibilities and job Specifications) and
Download the MPL job Application Form, fill it and send it as an attachment to hr@movit.co.ug  (Not more than 1 MBs).
Please quote the Name of the job title in the subject line.
NOTE: While we thank all applicants fur their interest in working with Movit Products Limited, Only shortlisted applicants will be contacted.

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