Vacancy title:
Collections Representative

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]

Jobs at:
Fido

Deadline of this Job:
Thursday, November 13 2025

Duty Station:
kampala | Kampala | Uganda

Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about Fido
Fido jobs in Uganda

JOB DETAILS:

Responsibilities:

Essential Duties and Responsibilities:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.

• • Manage large numbers of inbound and outbound calls in a timely manner
  • Interviewing clients telephonically to establish their ability to pay debt.
  • Negotiate partial repayments and payment plans when possible
  • Use various skip tracing methods to locate clients and confirm repayments
  • Respond appropriately & timely to customer’s Queries/complaints
  • Follow communication “scripts” when handling different topics
  • Identify customer needs, clarify information, investigate and provide relevant solutions
  • Build sustainable relationships and engage customers by going an extra mile
  • Keep records of all conversations on our collection systems in a comprehensive way.
  • Meet personal qualitative and quantitative targets
  • De-escalate situations involving dissatisfied customers while offering assistance and support
  • Guide customers through troubleshooting and using products and services 
  • Diligently perform other official tasks assigned to you.

Qualification and Requirements:

• • Bachelor’s Degree
  • Must have 2 years or more experience in a similar role within a fintech or financial company
  • Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
  • Strong written and verbal communication 
  • Great active listening skills

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

All Jobs | QUICK ALERT SUBSCRIPTION