About Numida:

Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 115,000 businesses across East Africa.

Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.

Find out more at https://numida.com.

About the role:

We are looking for an individual who will coordinate and manage a team of Credit Relationship Officers through rapid growth and continuous change. They will play a crucial role in annual planning and steering team performance.

Responsibilities:

1. Performance management

• Ensure that the growing team, consisting of 10-20 CROs, is adequately performing against targets.
• Train and develop new hires & direct reports, including monthly one-on-one sessions and collective team training.
• Implement performance management processes aligned with company efforts
• Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the portfolio is in good standing.
• Work with the team to ensure new clients and referral targets are being hit or exceeded
• Proactively analyse and evaluate portions of the portfolio that need additional attention.

2. Quality assurance of portfolio & credit decision-making

• Help develop credit policies document and drive policy improvements
• Ensure the team is following the credit policies and procedures across all levels, including proper risk management and loan monitoring by advising and overseeing the team
• Maintain oversight of dismissed customers and ensure dismissals are warranted
• Execute final review and disbursement of loans less than 1.5M in value

3. Cross functional support

• Collaborate with the Product team and participating in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
• Support company initiatives towards implementing our strategy, improving our culture and maintaining a positive work environment
• Lead team initiatives as requested by management.

Your Profile:

• 3+ years of experience in a credit officer or related role
• This role is reserved for someone who has prior experience in credit and leading teams in rapid growth
• Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
• Experience and strong track record as people manager
• Proficient in computer – Drive, Google Sheets, Google Docs experienced with desktop productivity software like Google
• Fluency in Runyakitara is required, and candidates must be located in or willing to relocate to Mbarara, Western Uganda.
• Thorough understanding of credit risk management
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the individual and Team needs

Key Performance Indicators:

• Number of clients acquired
• Number of clients retained
• Loan amounts in disbursement
• Loan amounts collected
• Nil bad loans/write offs

Why Join Numida?

• You will play a major role in shaping the next era of operations at Numida.
• You will join a mission-driven team transforming access to finance for African entrepreneurs.
• You will work with smart, caring people who value clarity, ownership and teamwork.
• You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.

• Ensure that the growing team, consisting of 10-20 CROs, is adequately performing against targets.
• Train and develop new hires & direct reports, including monthly one-on-one sessions and collective team training.
• Implement performance management processes aligned with company efforts
• Monitor key metrics on a daily, weekly, and monthly basis to ensure the team is on track and the portfolio is in good standing.
• Work with the team to ensure new clients and referral targets are being hit or exceeded
• Proactively analyse and evaluate portions of the portfolio that need additional attention.
• Help develop credit policies document and drive policy improvements
• Ensure the team is following the credit policies and procedures across all levels, including proper risk management and loan monitoring by advising and overseeing the team
• Maintain oversight of dismissed customers and ensure dismissals are warranted
• Execute final review and disbursement of loans less than 1.5M in value
• Collaborate with the Product team and participating in various experiments that aim to improve the quality of Numida’s service and/or the efficiency of the CRO role
• Support company initiatives towards implementing our strategy, improving our culture and maintaining a positive work environment
• Lead team initiatives as requested by management.

• Proficient in computer – Drive, Google Sheets, Google Docs experienced with desktop productivity software like Google
• Fluency in Runyakitara is required
• Thorough understanding of credit risk management
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy

• 3+ years of experience in a credit officer or related role
• Prior experience in credit and leading teams in rapid growth
• Bachelor’s degree in Microfinance, Business Administration, Commerce, or related field from an accredited University
• Experience and strong track record as people manager