Company Overview

Our client is a leading automobile company in Uganda, dedicated to delivering top-tier automotive solutions and an unmatched customer experience. They pride themselves on professionalism, efficiency, and maintaining long-term relationships with our corporate and individual clients.

Role Purpose

The Customer Service Advisor & Sales Administrator will serve as the first point of contact for our showroom visitors and a vital backbone for our commercial team. This hybrid role requires a dynamic professional who blends exceptional hospitality and client relationship skills with meticulous administrative efficiency. You will be responsible for welcoming showroom guests, driving customer follow-ups, and managing critical sales operations such as CRM updates and tender/bid preparations.

Key Responsibilities

1. Showroom Reception & Customer Advisory

• First Impressions: Warmly welcome and receive all walk-in customers visiting the Showroom, creating an upscale and professional first impression.
• Customer Inquiry Management: Understand customer needs, provide initial product/vehicle overviews, and smoothly transition clients to the appropriate Sales Executives.
• Follow-Up Management: Proactively follow up on showroom prospects via phone calls and emails to maintain engagement and assist in moving them through the sales funnel.

2. Sales Administration & CRM Management

• CRM Data Integrity: Manage and update the company’s Customer Relationship Management (CRM) system diligently, ensuring all lead interactions, details, and pipelines are accurately logged.
• Bid & Tender Preparations: Assist the commercial team in compiling, formatting, and preparing official bid documents, expressions of interest, and corporate proposals for vehicle supply and maintenance contracts.
• Sales Documentation: Maintain accurate records of sales administrative workflows, vehicle specifications, and pricing structures.
• General Sales Support: Provide comprehensive backend administrative support to the sales and management teams to streamline daily showroom operations.

Profile Requirements

Education & Experience

• A bachelor’s degree in engineering, business administration, Marketing or any related field.
• A minimum of 2–3 years of experience in a customer-facing role (e.g., Customer Service, Front Desk) combined with strong administrative duties.
• Prior experience in the automobile industry is highly desirable.
• Proven familiarity with utilizing CRM systems is an added advantage.

Key Skills & Competencies

• Communication & Presentation: Exceptional verbal and written English communication skills. A polished, professional presence suited for a premium corporate showroom environment.
• Administrative Meticulousness: Highly organized with a strong attention to detail, particularly in document formatting and bid packaging.
• Proactivity & Drive: Comfort with making outgoing follow-up calls and nurturing customer relationships.
• Tech-Savviness: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and modern digital productivity tools.

• First Impressions: Warmly welcome and receive all walk-in customers visiting the Showroom, creating an upscale and professional first impression.
• Customer Inquiry Management: Understand customer needs, provide initial product/vehicle overviews, and smoothly transition clients to the appropriate Sales Executives.
• Follow-Up Management: Proactively follow up on showroom prospects via phone calls and emails to maintain engagement and assist in moving them through the sales funnel.
• CRM Data Integrity: Manage and update the company’s Customer Relationship Management (CRM) system diligently, ensuring all lead interactions, details, and pipelines are accurately logged.
• Bid & Tender Preparations: Assist the commercial team in compiling, formatting, and preparing official bid documents, expressions of interest, and corporate proposals for vehicle supply and maintenance contracts.
• Sales Documentation: Maintain accurate records of sales administrative workflows, vehicle specifications, and pricing structures.
• General Sales Support: Provide comprehensive backend administrative support to the sales and management teams to streamline daily showroom operations.

• Communication & Presentation: Exceptional verbal and written English communication skills. A polished, professional presence suited for a premium corporate showroom environment.
• Administrative Meticulousness: Highly organized with a strong attention to detail, particularly in document formatting and bid packaging.
• Proactivity & Drive: Comfort with making outgoing follow-up calls and nurturing customer relationships.
• Tech-Savviness: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and modern digital productivity tools.

• A bachelor’s degree in engineering, business administration, Marketing or any related field.
• A minimum of 2–3 years of experience in a customer-facing role (e.g., Customer Service, Front Desk) combined with strong administrative duties.
• Prior experience in the automobile industry is highly desirable.
• Proven familiarity with utilizing CRM systems is an added advantage.