About Numida:

Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 115,000 businesses across East Africa.

Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.

About the role:

We are looking for a Field Sales Team Leader at Numida who will oversee the Sales agents, providing guidance and support to ensure the successful conversion of potential clients and achievement of sales targets.

Responsibilities:

• Lead and manage a team of Sales agents, providing training, coaching, and ongoing support to maximize their performance.
• Collaborate with the Sales Manager to develop and implement strategic initiatives to promote Numida’s offerings and expand its customer base.
• Set clear sales targets and performance metrics for the team, monitoring progress and providing feedback to ensure targets are met or exceeded.
• Develop and implement effective sales strategies and tactics to optimize customer acquisition and conversion rates.
• Develop a systematic plan for visiting clients, considering factors such as distance, traffic conditions, and time constraints, continuously evaluate and adjust route planning strategies based on client feedback to optimize efficiency.
• Foster a collaborative and results-driven team culture, encouraging innovation and continuous improvement.
• Conduct market research and analyze market trends, customer feedback, and competitor activities to identify opportunities for growth and differentiation.
• Act as a liaison between the sales team and other departments within Numida, facilitating communication and alignment on key objectives.
• Provide regular reports and updates to the Sales Manager on team performance, key achievements, and areas for improvement.

Your Profile:

• 4 years of previous experience in a sales or customer-facing role with demonstrated success in meeting or exceeding sales targets
• A high level of self-motivation and initiative is required to drive team sales activities, and achieve targets consistently
• Strong organizational and planning skills to prioritize team tasks, manage time effectively, and achieve daily sales targets systematically
• The ability to identify challenges, analyze root causes, and develop creative solutions is valuable for overcoming obstacles and achieving sales objectives
• Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs, etc.
• Verbal and written fluency in English and Runyakitara is an added advantage, candidates must also be located or willing to relocate to Mbarara, Western Uganda
• Ability to provide customer support using professional and clear language
• Knowledge about and practical experience with the principles of great customer care, and superb etiquette
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen and understand the needs and wants of Numida’s users, and can address their questions/concerns.

Key Performance Indicators:

• Sales target achievement rate
• Customer conversion rate
• Number of new clients

Why Join Numida?

• You will play a major role in shaping the next era of operations at Numida.
• You will join a mission-driven team transforming access to finance for African entrepreneurs.
• You will work with smart, caring people who value clarity, ownership and teamwork.
• You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.

• Lead and manage a team of Sales agents, providing training, coaching, and ongoing support to maximize their performance.
• Collaborate with the Sales Manager to develop and implement strategic initiatives to promote Numida’s offerings and expand its customer base.
• Set clear sales targets and performance metrics for the team, monitoring progress and providing feedback to ensure targets are met or exceeded.
• Develop and implement effective sales strategies and tactics to optimize customer acquisition and conversion rates.
• Develop a systematic plan for visiting clients, considering factors such as distance, traffic conditions, and time constraints, continuously evaluate and adjust route planning strategies based on client feedback to optimize efficiency.
• Foster a collaborative and results-driven team culture, encouraging innovation and continuous improvement.
• Conduct market research and analyze market trends, customer feedback, and competitor activities to identify opportunities for growth and differentiation.
• Act as a liaison between the sales team and other departments within Numida, facilitating communication and alignment on key objectives.
• Provide regular reports and updates to the Sales Manager on team performance, key achievements, and areas for improvement.

• High level of self-motivation and initiative
• Strong organizational and planning skills
• Ability to identify challenges, analyze root causes, and develop creative solutions
• Proficient in computer and mobile technology (Android apps, Google Drive, Google Sheets, Google Docs)
• Verbal and written fluency in English and Runyakitara (added advantage)
• Ability to provide customer support using professional and clear language
• Knowledge about and practical experience with the principles of great customer care, and superb etiquette
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills and high levels of empathy

• 4 years of previous experience in a sales or customer-facing role with demonstrated success in meeting or exceeding sales targets