Background

Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Fraud Analyst will be responsible for detecting, preventing and investigating fraudulent activities within organizations, utilizing data analysis and collaboration with various departments to safeguard against financial losses. Moreover, will play a critical role in protecting organizations from financial losses and reputational damage caused by fraudulent activities. Additionally, will involve a combination of investigative skills, data analysis, and collaboration with various stakeholders to ensure a robust defense against fraud.

Key Responsibilities

• Investigating Fraudulent Activities: Conducts thorough investigations into suspected fraud cases, which may involve reviewing transaction records, interviewing affected individuals and gathering evidence to support their findings.
• Data Analysis: Analyzes large volumes of data to identify patterns and anomalies that may indicate fraudulent behavior. This includes monitoring accounts and transactions for suspicious activities.
• Developing Prevention Strategies: Developing and implementing strategies to prevent fraud. This involves assessing existing fraud prevention measures and identifying areas for improvement.
• Collaboration: Works closely with other departments, such as IT, compliance and law enforcement, to ensure effective fraud prevention measures are in place and to escalate cases when necessary.
• Reporting Findings: Prepares detailed reports on investigations and findings, presenting recommendations for preventing future fraud incidents. Also, train other staff members on best practices for fraud detection.
• Staying Updated: Keeping abreast of the latest trends and advancements in fraud detection and prevention is crucial to adapt fraud investigation strategies effectively.

Required Qualifications

• Bachelor’s degree in finance, Criminal Justice, Business or related field.
• 3-5 years of proven experience as a fraud analyst or similar role in banking or fintech industry.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Communication Skills: Effective verbal and written communication skills are necessary for conducting interviews and preparing reports.
• Technical Proficiency: Familiarity with fraud detection software and data analysis tools is important for performing their duties efficiently.
• Must be Ugandan.

• Investigating Fraudulent Activities: Conducts thorough investigations into suspected fraud cases, which may involve reviewing transaction records, interviewing affected individuals and gathering evidence to support their findings.
• Data Analysis: Analyzes large volumes of data to identify patterns and anomalies that may indicate fraudulent behavior. This includes monitoring accounts and transactions for suspicious activities.
• Developing Prevention Strategies: Developing and implementing strategies to prevent fraud. This involves assessing existing fraud prevention measures and identifying areas for improvement.
• Collaboration: Works closely with other departments, such as IT, compliance and law enforcement, to ensure effective fraud prevention measures are in place and to escalate cases when necessary.
• Reporting Findings: Prepares detailed reports on investigations and findings, presenting recommendations for preventing future fraud incidents. Also, train other staff members on best practices for fraud detection.
• Staying Updated: Keeping abreast of the latest trends and advancements in fraud detection and prevention is crucial to adapt fraud investigation strategies effectively.

• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Effective verbal and written communication skills are necessary for conducting interviews and preparing reports.
• Familiarity with fraud detection software and data analysis tools is important for performing their duties efficiently.

• Bachelor’s degree in finance, Criminal Justice, Business or related field.
• 3-5 years of proven experience as a fraud analyst or similar role in banking or fintech industry.
• Must be Ugandan.