Welcome and attend to guests as first point of contact for the Country House

Handle guest inquiries, reservations, bookings, check-ins and check outs

Respond Promptly to phone, email and WhatsApp inquiries from guests

Handle guests inquiries, feedback and complaints and following up to ensure resolution

Coordinate with housekeeping, kitchen, maintenance and other departments

Maintain guests’ records, front office documentation and support bill payments

Support the coordination of conferences, retreats and events and promote packages

Requirements

Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or a related field

Proven Experience in a Front Office Role

Excellent Spoken and Written English, with strong Communication and Customer Service Skills

Good Computer Literacy and familiarity with Front Office Systems

Highly Professional, well presented, warm, patient and highly organised

Able to work weekends, public holidays and shifts

• Welcome and attend to guests as first point of contact for the Country House
• Handle guest inquiries, reservations, bookings, check-ins and check outs
• Respond Promptly to phone, email and WhatsApp inquiries from guests
• Handle guests inquiries, feedback and complaints and following up to ensure resolution
• Coordinate with housekeeping, kitchen, maintenance and other departments
• Maintain guests’ records, front office documentation and support bill payments
• Support the coordination of conferences, retreats and events and promote packages

• Excellent Spoken and Written English
• strong Communication and Customer Service Skills
• Good Computer Literacy
• familiarity with Front Office Systems
• Highly Professional
• well presented
• warm
• patient
• highly organised

• Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or a related field
• Proven Experience in a Front Office Role
• Able to work weekends, public holidays and shifts