Background information about the job or company (e.g., role context, company overview)

FONTIS Residences Hotel is hiring.

Responsibilities or duties

• Lead and manage all Front Office operations and service standards.
• Drive room occupancy, revenue and upselling opportunities.
• Command operations through accurate, efficient check-ins, check-outs and reservations
• Resolve complaints tactfully, turning issues into lasting guest loyalty
• Ensure accurate handling of guest accounts, payments, bills and other Front Office transactions
• Provide Management with accurate, timely and actionable Front Office reports.

Qualifications or requirements (e.g., education, skills)

• Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration or a related field.
• 3-5 years experience in Front Office operations in a supervisory or management position.
• Good knowledge of hotel Front Office procedures and reservation systems.
• Strong customer service and communication skills.
• Good leadership and team management skills.
• Good computer skills and ability to work with hotel management systems.

• Lead and manage all Front Office operations and service standards.
• Drive room occupancy, revenue and upselling opportunities.
• Command operations through accurate, efficient check-ins, check-outs and reservations
• Resolve complaints tactfully, turning issues into lasting guest loyalty
• Ensure accurate handling of guest accounts, payments, bills and other Front Office transactions
• Provide Management with accurate, timely and actionable Front Office reports.

• Good knowledge of hotel Front Office procedures and reservation systems.
• Strong customer service and communication skills.
• Good leadership and team management skills.
• Good computer skills and ability to work with hotel management systems.

• Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration or a related field.
• 3-5 years experience in Front Office operations in a supervisory or management position.