Background

We are looking for an Full-Stack Engineer – Customer Support. The ideal candidate is a problem-solver who enjoys debugging production issues, supporting users, improving systems based on real customer feedback, and building long-term technical solutions rather than quick fixes.

Duties and Responsibilities

• Investigate and resolve customer-reported system and application issues.
• Debug and fix bugs in live production systems.
• Build and maintain full-stack web applications and internal tools.
• Improve system reliability, performance, and usability.
• Document fixes, processes, and recurring issues.
• Work closely with Support and Operations teams.

Qualifications and Requirements

• Strong working knowledge of JavaScript and at least one backend language.
• Experience with a frontend framework (React, Vue, or similar).
• Comfortable working with databases (MySQL or PostgreSQL).
• Experience debugging and supporting live systems.
• Ability to explain technical issues clearly to non-technical users.

Nice to Have

• Experience in fintech, SaaS, or financial systems.
• Familiarity with APIs, system monitoring, and production deployments.

• Investigate and resolve customer-reported system and application issues
• Debug and fix bugs in live production systems
• Build and maintain full-stack web applications and internal tools
• Improve system reliability, performance, and usability
• Document fixes, processes, and recurring issues
• Work closely with Support and Operations teams

• JavaScript
• Backend language (at least one)
• Frontend framework (React, Vue, or similar)
• Databases (MySQL or PostgreSQL)
• Debugging live systems
• Supporting live systems
• Ability to explain technical issues clearly to non-technical users

• 2–4 years experience in full-stack development
• Strong working knowledge of JavaScript and at least one backend language
• Experience with a frontend framework (React, Vue, or similar)
• Comfortable working with databases (MySQL or PostgreSQL)
• Experience debugging and supporting live systems
• Ability to explain technical issues clearly to non-technical users
• Experience in fintech, SaaS, or financial systems (Nice to Have)
• Familiarity with APIs, system monitoring, and production deployments (Nice to Have)