The IT Infrastructure Officer will support the installation, deployment and maintenance of servers, desktops, printers, telephony and other hardware across both production and DR environments, and provide timely and efficient user support across networks, desktops and applications.

The IT Infrastructure Support Officer will also support the various processes to Identify, Control and Account for assets throughout their lifecycle, from ‘Receipt’ into the organization to ultimate ‘Disposal’.

MAIN JOB RESPONSIBILITIES

• Support the installation, deployment, upgrade and troubleshooting of all hardware components that include servers, desktops, printers, and other IT Hardware and related Operating systems and applications.
• Resolve all assigned infrastructure and related support issues in a timely and efficient manner, striving to meet or exceed the SLAs agreed with business.
• Follow the change management process to implement any major infrastructural changes in the live environment.
• Support the delivery of all assigned business and ICT projects and initiatives
• Carry out fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner.
• Resolve high-level issues through providing mitigating actions and driving the implementation of these actions
• Support the implementation of Disaster Recovery (DR) and related Business Continuity Management activities.
• Review and support all flagged security breaches and vulnerabilities and ensure that all computers are protected with up-to-date antivirus definitions and other security controls
• Monitor ICT equipment across the estate for optimal performance
• Produce robust documentation & presentation material for stakeholder consumption operating at varying levels.
• Document all IT assets in line with BRAC’s standards, and track an asset register that matches the physical assets in the business
• Support the preventive maintenance of all critical devices e.g. servers, UPS, etc. ensuring service is done per schedule and SLA
• Install, upgrade, configure and troubleshoot desktop operating applications like Microsoft Office and other specialist applications as required by dependent services
• Install, upgrade, configure, backup and troubleshoot Email, print, antivirus and other servers, and desktop resources e.g. phones, printers, scanners, and other systems required by dependent services
• Supervise IT vendors and ensure that all SLAs are adhered to.

REQUIRED QUALIFICATIONS AND SKILLS

• Bachelors in ICT, Computer Science, or an ICT related field.
• A minimum of 2 years’ IT experience in a banking environment.
• ITIL V3 Foundation, CCNA and A+

KNOWLEDGE, EXPERIENCE & COMPETENCIES

• Knowledge of VMware virtualisation, server administration, enterprise storage (SAN/NAS), storage provisioning, backup, replication, and disaster recovery.
• Knowledge of IT Asset Management
• Good knowledge of Operating systems and hardware setup
• A good understanding of technical systems and their setup
• Analytical skills
• MS Office skills

• Support the installation, deployment, upgrade and troubleshooting of all hardware components that include servers, desktops, printers, and other IT Hardware and related Operating systems and applications.
• Resolve all assigned infrastructure and related support issues in a timely and efficient manner, striving to meet or exceed the SLAs agreed with business.
• Follow the change management process to implement any major infrastructural changes in the live environment.
• Support the delivery of all assigned business and ICT projects and initiatives
• Carry out fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner.
• Resolve high-level issues through providing mitigating actions and driving the implementation of these actions
• Support the implementation of Disaster Recovery (DR) and related Business Continuity Management activities.
• Review and support all flagged security breaches and vulnerabilities and ensure that all computers are protected with up-to-date antivirus definitions and other security controls
• Monitor ICT equipment across the estate for optimal performance
• Produce robust documentation & presentation material for stakeholder consumption operating at varying levels.
• Document all IT assets in line with BRAC’s standards, and track an asset register that matches the physical assets in the business
• Support the preventive maintenance of all critical devices e.g. servers, UPS, etc. ensuring service is done per schedule and SLA
• Install, upgrade, configure and troubleshoot desktop operating applications like Microsoft Office and other specialist applications as required by dependent services
• Install, upgrade, configure, backup and troubleshoot Email, print, antivirus and other servers, and desktop resources e.g. phones, printers, scanners, and other systems required by dependent services
• Supervise IT vendors and ensure that all SLAs are adhered to.

• ITIL V3 Foundation
• CCNA
• A+
• VMware virtualisation
• server administration
• enterprise storage (SAN/NAS)
• storage provisioning
• backup
• replication
• disaster recovery
• IT Asset Management
• Operating systems and hardware setup
• technical systems and their setup
• Analytical skills
• MS Office skills

• Bachelors in ICT, Computer Science, or an ICT related field.