Vacancy title:
Instructional Design and Content Development Support Officer

[Type: FULL_TIME, Industry: Education, and Training, Category: Education, Computer & IT, Business Operations]

Jobs at:
Cyber School Technology Solutions

Deadline of this Job:
Tuesday, March 17 2026

Duty Station:
Kampala | Kampala

Summary
Date Posted: Tuesday, March 10 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

The Instructional Design and Content Development Support Officer provides faculty/staff with course design support to create effective, engaging learning content and learning environments aligned to desired learning outcomes.

The role involves consulting with subject matter experts (SMEs) across diverse disciplines to define course goals and apply evidence-based instructional strategies. A key focus is on integrating innovative online and technology-enhanced components to improve learning across different delivery modes (blended, hybrid, and fully online).

The officer will also support staff capacity-building through workshops and video tutorials on instructional design for online delivery, course design, and technology-enhanced instruction. Additionally, the role supports the management of the Content Development Hub as a Centre of Excellence for content digitisation.

Key Responsibilities

The officer will be responsible for the following:

• Design and develop courses, modules, and curricula.
• Edit, develop, and improve online learning materials.
• Create learner-centred learning experiences and environments.
• Design learning activities, assignments, and assessments aligned to outcomes.
• Conduct instructional design research and analysis based on learner needs and learning contexts.
• Develop computer-based training (CBT) modules, storyboards, and related instructional assets.
• Develop instructors’ manuals, rubrics, and other teaching and facilitation tools.
• Collaborate with SMEs to develop, review, and refine course content.
• Support conversion of hardcopy (face-to-face) materials into digital formats suitable for blended (hybrid) and online delivery.
• Manage and support online learning communities and learner engagement.
• Analyse, update, and refine existing online content using feedback and learning data.
• Train instructors, students, and academic staff on the use of learning technologies.
• Facilitate discussion and collaboration using appropriate digital tools and platforms.
• Keep current with best practices in instructional design and digital learning.
• Write scripts for video and audio learning content.
• Develop supporting multimedia resources (videos, audio, role plays, simulations/games) to enhance instruction.
• Work with technical staff to troubleshoot user-reported learning technology issues.
• Develop training workplans in consultation with the Program Lead.
• Maintain project documentation and organise course folders.
• Conduct regular training for trainers and track the progress of trainees in course development.
• Track student engagement with course content developed by trainees.
• Perform any other duties assigned by the line lead in accordance with organisational policy.

Required Knowledge & Competencies

Candidates should demonstrate:

• Knowledge of instructional theory, including assessment approaches.
• Proficiency with Learning Management Systems (LMS).
• Understanding of website design best practices.
• Experience with design platforms (for example, InDesign or similar tools).
• Familiarity with course management systems (for example, Blackboard, Moodle, Edex, or similar).
• Strong written and verbal communication skills, including the ability to explain technical information to non-technical users.
• Strong critical thinking and problem-solving skills.
• Ability to prioritise tasks and manage multiple deadlines.

Personal Profile

Qualifications

Applicants should have one of the following:

• BSc or MA in Instructional Design, Educational Technology, or a related field; OR
• BA/BSc in Education plus a Postgraduate Diploma in Instructional Design; OR
• BSc in Computer Science/Information Technology plus a Postgraduate Diploma in E-learning or Educational Technology.

Additional requirements:

• At least one programming language skill.
• Good knowledge of web applications.
• Good knowledge of database applications.

Skills

• Proven experience in instructional design and instructional technology.
• Excellent knowledge of learning theories and instructional design models.
• Lesson and curriculum planning skills.
• Basic HTML and CSS knowledge.
• Solid knowledge of course development software and at least one LMS.
• Visual design and storyboarding skills (for example, Dreamweaver, Photoshop, Illustrator, or similar).
• Ability to write effective instructional copy and scripts for audio/video learning content.

Experience

• At least 2 years of experience in instructional design in a higher institution of learning.
• Teaching assistant experience is an added advantage.
• Demonstrated previous experience in instructional design.

Coordination & Collaboration

Internal (Within CSTS)

Works closely with: Program Lead – Digital Pedagogy, Instructional Design & Content Development; Program Lead – Technical & LMS; Project Manager; HR Manager

External

Engages with educational institutions, relevant working groups on digital pedagogy and content development, partner organisations, and service providers supporting virtual lab content development.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Please submit:

• Updated CV
• Cover letter outlining relevant experience
• Portfolio or sample instructional design work (if available)

Application Link: Click Here to Apply Now

Deadline: March 17, 2026

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