Background

Impala Healthtech is a digital health and research-driven company developing and deploying technology-enabled solutions to strengthen healthcare delivery, diagnostics, and antimicrobial stewardship in low- and middle-income settings. Through DIGAMS, the company works with health facilities, laboratories, and public health stakeholders to improve access to diagnostics, guide clinical decision-making, and promote responsible antimicrobial use.

Objectives

• Support marketing, branding, and communications activities
• Assist in creating visual and digital content across platforms
• Support community engagement across social channels
• Contribute to CRM and stakeholder communications
• Strengthen documentation, reporting, and communication processes

Scope of Work and Responsibilities

A. Content development and design

• Develop graphics, presentations, and visual materials using Canva and related tools
• Assist with brochures, social media content, and promotional assets
• Support documentation of events, projects, and company activities

B. Digital marketing and communications

• Support management of social media and digital channels
• Assist content scheduling, publishing, and performance tracking
• Support newsletters, announcements, and communication materials

C. Community management and engagement

• Monitor and respond to inquiries across digital platforms
• Support growth and engagement of online communities
• Maintain professional communication with stakeholders

D. CRM support

• Support management and updating of stakeholder records in CRM systems including Zoho CRM
• Maintain records of engagements, leads, and communication activities
• Support communication reports and dashboards

C. Reporting and documentation

• Maintain accurate records and weekly activity reports
• Document lessons, feedback, and opportunities for improvement

Required Qualifications and Competencies

• Recent graduate (not undergraduate) in Marketing, Communications, Journalism, PR, Business Administration, Information Systems, or related field
• Proficiency in Canva and basic graphic design
• Familiarity with CRM tools, preferably Zoho CRM
• Strong writing, communication, social media, and organizational skills
• Photography/videography/content creation skills are an added advantage

Confidentiality and ethics

• Sign an NDA before commencement
• Maintain confidentiality of company and client information
• Adhere to ethical standards and professional conduct

Intellectual property and termination

All materials and work products developed during internship remain the property of Impala Healthtech Research Limited. Either party may terminate by two weeks' written notice.

• Develop graphics, presentations, and visual materials using Canva and related tools
• Assist with brochures, social media content, and promotional assets
• Support documentation of events, projects, and company activities
• Support management of social media and digital channels
• Assist content scheduling, publishing, and performance tracking
• Support newsletters, announcements, and communication materials
• Monitor and respond to inquiries across digital platforms
• Support growth and engagement of online communities
• Maintain professional communication with stakeholders
• Support management and updating of stakeholder records in CRM systems including Zoho CRM
• Maintain records of engagements, leads, and communication activities
• Support communication reports and dashboards
• Maintain accurate records and weekly activity reports
• Document lessons, feedback, and opportunities for improvement

• Proficiency in Canva and basic graphic design
• Familiarity with CRM tools, preferably Zoho CRM
• Strong writing, communication, social media, and organizational skills
• Photography/videography/content creation skills are an added advantage

• Recent graduate (not undergraduate) in Marketing, Communications, Journalism, PR, Business Administration, Information Systems, or related field