Job Summary:

The Marketing & Sales Supervisor is responsible for overseeing the day-to-day sales operations and marketing initiatives of the hotel. This role involves leading the sales team, developing strategies to maximize revenue, and ensuring the hotel maintains a strong competitive presence in the region.

Key Responsibilities:

• Team Leadership: Supervise, train, and mentor the Marketing & Sales Executives to achieve individual and team targets.
• Revenue Generation: Develop and implement action plans to attract new corporate clients, conference bookings, and leisure travelers.
• Market Research: Monitor competitor activities, market trends, and customer feedback to adjust marketing strategies accordingly.
• Campaign Management: Assist in planning and executing promotional campaigns, digital marketing initiatives, and loyalty programs.
• Reporting: Prepare daily, weekly, and monthly sales reports, analyzing performance against set targets.
• Customer Relationship Management: Maintain strong relationships with key corporate accounts, travel agents, and event planners.

Qualifications, Skills, and Experience:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of 3-5 years of experience in sales and marketing, preferably in the hospitality industry.
• Proven experience in a supervisory or team leadership role.
• Strong negotiation, communication, and presentation skills.
• Proficiency in Microsoft Office and familiarity with Property Management Systems (PMS) is an added advantage.

Career Growth & Development

At Mbale Resort Hotel, we invest in our people. We provide:

• On-the-job training
• Mentorship and coaching
• Internal promotion opportunities
• Skills development aligned with industry standards

Your growth is our success.

Equal Opportunity Employer

Mbale Resort Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Supervise, train, and mentor the Marketing & Sales Executives to achieve individual and team targets.
• Develop and implement action plans to attract new corporate clients, conference bookings, and leisure travelers.
• Monitor competitor activities, market trends, and customer feedback to adjust marketing strategies accordingly.
• Assist in planning and executing promotional campaigns, digital marketing initiatives, and loyalty programs.
• Prepare daily, weekly, and monthly sales reports, analyzing performance against set targets.
• Maintain strong relationships with key corporate accounts, travel agents, and event planners.

• Strong negotiation skills
• Strong communication skills
• Strong presentation skills
• Proficiency in Microsoft Office
• Familiarity with Property Management Systems (PMS) is an added advantage

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of 3-5 years of experience in sales and marketing, preferably in the hospitality industry.
• Proven experience in a supervisory or team leadership role.