Vacancy title:
Senior Operations Specialist

[Type: FULL_TIME, Industry: Engineering Services, Category: Business Operations]

Jobs at:
Bolt

Deadline of this Job:
Monday, September 15 2025

Duty Station:
uganda | Kampala | Uganda

Summary
Date Posted: Friday, August 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Main tasks and responsibilities:
Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate
Own weekly city-level performance reviews and proactively identify areas for improvement
Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g. Comfort, XL)
Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets
Lead monthly booster events and regular driver roundtables in Kampala and key towns
Implement ongoing training and comms to improve driver experience and retention

About you:
4–7 years of experience in operations, logistics, mobility, or marketplace businesses
Strong analytical skills with experience using Excel/Sheets and operational dashboards
Proactive, structured, and comfortable working with ambiguity
Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders
Passion for mobility, rider and driver experience, and solving real-world problems
Ideally experienced in working in or leading in Uganda or similar markets

Work Hours: 8

Experience in Months: 48

Level of Education: bachelor degree

Job application procedure

Apply using https://bolt.eu/en/careers/positions/8104334002/#form

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