Background

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to innovation.

The assignment will deliver a redesigned, accessible and fit-for-purpose UCO SharePoint landing page that connects staff to authoritative information and guidance, together with improved section-level and cross-section collaboration spaces. It will also strengthen staff capability to use, manage and continuously improve the platforms after the consultancy ends.

How can you make a difference?

Working closely with UCO leadership, Digital Impact, communication and knowledge management focal points, section representatives and end users, the consultant will:

• Conduct a structured discovery process to understand current practices, pain points, user journeys, information flows and collaboration needs across UCO and within each section.
• Review the current SharePoint and Microsoft 365 environment, including existing sites, pages, document libraries, permissions, ownership arrangements, workflows, dashboards and staff engagement channels.
• Develop an agreed information architecture, governance model and phased implementation roadmap for the UCO digital workplace, supported by a practical project management approach covering scope, milestones, dependencies, resources, risks, issues, decisions and change control.
• Maintain complete and current project documentation, including the approved workplan, requirements register, stakeholder map and handover documentation.
• Design, configure or improve a modern UCO SharePoint landing page that provides intuitive access to staff information, policies and guidance, services, frequently used links, news, events, onboarding resources and other agreed content.
• Design or improve section-level and cross-section collaboration sites, including document libraries, metadata, views, navigation, permissions and collaboration features that support business needs.
• In collaboration with the Digital Impact team, design and implement priority automated workflows, dashboards and forms using appropriate Microsoft 365 tools, such as Power Automate, Power BI, Microsoft Lists and Forms, subject to UCO priorities and available licenses. A target of 5 workflows, forms and dashboards to be implemented based on validated requirements and priorities with the contact supervisor.
• In collaboration with the People and Culture and Staff Association teams, configure staff news and engagement tools that enable timely internal communication and participation, including content publishing roles and editorial workflows.
• Support content rationalisation, migration and tagging so that high-value content is easy to find, duplicate or obsolete content is reduced, and records are managed consistently.
• Build the capacity of designated site owners, content publishers, champions and staff through practical training, coaching, job aids and administrator documentation.
• Apply structured change management principles throughout the assignment, including stakeholder analysis, change-impact assessment, sponsor and champion engagement, communications, readiness activities, role-based learning, feedback loops, adoption monitoring and reinforcement measures.
• Run user testing, incorporate feedback, support adoption and hand over sustainable solutions with clear ownership, governance and maintenance arrangements.
• External Collaboration and Information-Sharing – Assess requirements and limitations associated with collaboration between UCO and external partners through SharePoint/Microsoft 365 and recommend and implement appropriate mechanisms for secure collaboration with approved external partners.

• Conduct a structured discovery process to understand current practices, pain points, user journeys, information flows and collaboration needs across UCO and within each section.
• Review the current SharePoint and Microsoft 365 environment, including existing sites, pages, document libraries, permissions, ownership arrangements, workflows, dashboards and staff engagement channels.
• Develop an agreed information architecture, governance model and phased implementation roadmap for the UCO digital workplace, supported by a practical project management approach covering scope, milestones, dependencies, resources, risks, issues, decisions and change control.
• Maintain complete and current project documentation, including the approved workplan, requirements register, stakeholder map and handover documentation.
• Design, configure or improve a modern UCO SharePoint landing page that provides intuitive access to staff information, policies and guidance, services, frequently used links, news, events, onboarding resources and other agreed content.
• Design or improve section-level and cross-section collaboration sites, including document libraries, metadata, views, navigation, permissions and collaboration features that support business needs.
• In collaboration with the Digital Impact team, design and implement priority automated workflows, dashboards and forms using appropriate Microsoft 365 tools, such as Power Automate, Power BI, Microsoft Lists and Forms, subject to UCO priorities and available licenses. A target of 5 workflows, forms and dashboards to be implemented based on validated requirements and priorities with the contact supervisor.
• In collaboration with the People and Culture and Staff Association teams, configure staff news and engagement tools that enable timely internal communication and participation, including content publishing roles and editorial workflows.
• Support content rationalisation, migration and tagging so that high-value content is easy to find, duplicate or obsolete content is reduced, and records are managed consistently.
• Build the capacity of designated site owners, content publishers, champions and staff through practical training, coaching, job aids and administrator documentation.
• Apply structured change management principles throughout the assignment, including stakeholder analysis, change-impact assessment, sponsor and champion engagement, communications, readiness activities, role-based learning, feedback loops, adoption monitoring and reinforcement measures.
• Run user testing, incorporate feedback, support adoption and hand over sustainable solutions with clear ownership, governance and maintenance arrangements.
• External Collaboration and Information-Sharing – Assess requirements and limitations associated with collaboration between UCO and external partners through SharePoint/Microsoft 365 and recommend and implement appropriate mechanisms for secure collaboration with approved external partners.

• SharePoint
• Microsoft 365
• Power Automate
• Power BI
• Microsoft Lists
• Microsoft Forms
• Information Architecture
• Governance Model
• Project Management
• Change Management
• User Testing
• Content Management
• Workflow Design
• Dashboard Design
• Collaboration Tools

• Experience in designing and implementing digital workplace solutions.
• Familiarity with SharePoint and Microsoft 365 ecosystem.
• Knowledge of information architecture and governance principles.
• Experience in project management methodologies.
• Skills in change management and user adoption strategies.
• Ability to conduct user research and gather requirements.
• Experience in designing and improving collaboration spaces.
• Proficiency in using Microsoft 365 tools for automation and reporting.
• Experience in content management and migration.
• Ability to deliver training and build capacity.
• Experience in assessing and implementing external collaboration mechanisms.