Vacancy title:
Operations Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Advertising & Marketing, Restaurant & Hospitality, Business Operations, Cleaning & Facilities]

Jobs at:
Nican Resort

Deadline of this Job:
Saturday, August 29 2026

Duty Station:
Kampala | Kampala

Summary
Date Posted: Friday, August 21 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Operations Manager

Job Purpose

To oversee the day-to-day operations of the hotel, ensuring efficient service delivery, excellent guest experiences, effective staff performance and achievement of operational and financial objectives.

Key Duties and Responsibilities

The Operations Manager will:

• Oversee the daily operations of all hotel departments.
• Ensure consistent delivery of high-quality guest services.
• Coordinate the activities of front office, housekeeping, food and beverage, maintenance and other operational departments.
• Develop and implement operational procedures and service standards.
• Monitor departmental performance against agreed targets and standards.
• Supervise department heads and provide guidance, coaching and performance feedback.
• Ensure adequate staffing and effective deployment of employees.
• Monitor guest satisfaction and respond to complaints or service concerns.
• Ensure customer feedback is properly recorded and addressed.
• Conduct regular operational inspections to maintain quality standards.
• Monitor hotel occupancy, room readiness, service efficiency and other key operational indicators.
• Work closely with Finance to monitor revenue, costs, budgets and operational expenditure.
• Support revenue-generating initiatives and identify opportunities to improve profitability.
• Ensure effective stock control and minimise wastage.
• Coordinate with the maintenance team to ensure facilities, equipment and utilities remain operational.
• Ensure compliance with health, safety, hygiene, security and applicable hospitality regulations.
• Develop and implement emergency-response and business-continuity procedures.
• Support recruitment, induction, training and development of hotel staff.
• Promote teamwork, discipline and a positive workplace culture.
• Prepare regular operational reports for senior management.
• Represent the hotel professionally when dealing with suppliers, clients, partners and other stakeholders.
• Identify operational risks and recommend appropriate corrective measures.
• Support strategic planning and implementation of hotel growth initiatives.
• Perform any other duties assigned by the General Manager.

Qualifications and Experience

• Bachelor's degree in Hotel Management, Hospitality Management, Business Administration or a related field.
• Professional qualification in hospitality management is an advantage.
• Relevant experience in hotel/hospitality operations, including experience in a supervisory or management position.
• Experience managing multiple hotel departments is highly desirable.

Key Competencies

• Strong hotel operations management skills.
• Excellent leadership and people-management abilities.
• Strong customer-service orientation.
• Good financial and commercial awareness.
• Excellent communication and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure.
• Excellent organisational and time-management skills.
• High level of professionalism, integrity and accountability.
• Proficiency in relevant hotel management systems is an advantage.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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