Job Advert: Quality Assurance Manager- for Cocoa producing company

Employment Type: Full-time

On behalf of our client, a Cocoa Producing Company, we seek to recruit and interview for a Quality Assurance Manager to lead our quality management systems and ensure compliance with food safety and quality standards.

Key Responsibilities:

1. Quality Assurance:

Lead QA across all operations and responsibilities include

• Maintain QMS, standards and specifications.
• Supervise Quality Assurance team.
• Conduct regular branch audits.
• Ensure equipment calibration and testing
• Liaise with production, purchasing, logistics and customers.

2. Complaints & Continuous Improvement

Operate company-wide quality issue system and responsibilities include

• Receive, investigate and resolve all quality complaints.
• Maintain a central register of complaints/non-conformances.
• Assign owners and track every issue until closed.
• Complete root cause analysis and corrective/preventive actions.
• Update SOPs, work instructions and training following lessons learned.
• Report trends and KPIs to management.

3. Monitoring & Compliance

Verify standards and responsbilities include

• Perform scheduled and surprise inspections
• Monitor supplier, branch and warehouse compliance
• Recommend improvements and deliver training.
• Ensure export/customer specifications are achieved.

4. Leadership

Develop people and responsbilities include

• Manage QA staff.
• Communicate effectively with branches and customers.
• Build accountability and continuous improvement culture.

Required Qualifications & Experience

• Degree in Food Science, Quality Management or related field.
• 5+ years' quality assurance experience in agriculture, food processing or exports.
• Strong root cause analysis and CAPA experience.
• Experience managing SOPs, audits and quality systems.
• Excellent communication and people management skills.
• Willingness to travel extensively within Uganda

• Maintain QMS, standards and specifications.
• Supervise Quality Assurance team.
• Conduct regular branch audits.
• Ensure equipment calibration and testing
• Liaise with production, purchasing, logistics and customers.
• Receive, investigate and resolve all quality complaints.
• Maintain a central register of complaints/non-conformances.
• Assign owners and track every issue until closed.
• Complete root cause analysis and corrective/preventive actions.
• Update SOPs, work instructions and training following lessons learned.
• Report trends and KPIs to management.
• Perform scheduled and surprise inspections
• Monitor supplier, branch and warehouse compliance
• Recommend improvements and deliver training.
• Ensure export/customer specifications are achieved.
• Manage QA staff.
• Communicate effectively with branches and customers.
• Build accountability and continuous improvement culture.

• Excellent communication and people management skills.

• Degree in Food Science, Quality Management or related field.
• 5+ years' quality assurance experience in agriculture, food processing or exports.
• Strong root cause analysis and CAPA experience.
• Experience managing SOPs, audits and quality systems.
• Excellent communication and people management skills.
• Willingness to travel extensively within Uganda