About the role

We're Hiring:

Systems Analyst Officer

Are you a results-driven professional with strong negotiation and communication skills? Join our team at SLS Solutions International Ltd as a Systems Analyst Officer and play a key role in managing and recovering outstanding debts while maintaining positive customer relationships.

About Us

At SLS Solutions International Ltd, we specialize in ethical, results-driven recovery of digital loans for banks, microfinance institutions, and fintech lenders. We're committed to professionalism, compliance, and innovation in everything we do.

Key Responsibilities

• Extract and prepare portfolio collection reports as requested by the client to be forwarded to the Portfolio Manager for review.
• Prepare the team invoices to be forwarded to the Portfolio Manager for review.
• Assist and participate in Internal and External audit reviews and also contribute to management responses.
• Adopt proper records management principles as defined by the firm in terms of upkeep and filing of documentation.
• Collaborate with different departments and offer administrative assistance when necessary.
• Handle confidential information with discretion and adhere to all company data protection measures provided.
• Collaborate with other departments to gather and document functional and technical requirements for new system features and enhancements.
• Analyse operations processes within the debt collection department to identify system requirements, inefficiencies, and areas for improvement.
• Monitor system performance to ensure reliability, efficiency, and data accuracy.
• Coordinate with external software providers to install updates, troubleshoot issues, and ensure seamless system integration.
• Ensure the accuracy and integrity of debtor data within the systems.
• Provide technical support to all staff, resolving system-related issues in a timely and effective manner.
• Troubleshoot system errors and identify root causes, implement fixes, and prevent future occurrences.
• Monitor and enforce security protocols to protect sensitive debtor information from unauthorized access or breaches.
• Train all relevant staff on system functionalities, including new features and best practices for system usage.
• Perform any other duties assigned.

Qualifications

• Certificate, Diploma or Degree in any related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) especially advanced excel.
• Exceptional organizational skills and attention to detail.
• Time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Good leadership skills.
• Good problem-solving skills.
• Fluency in English both verbal and written and good documentation skills.

Diversity & Inclusion

Women and Persons with Disabilities (PWDs) are strongly encouraged to apply

What to expect

• Submit your application with required documents
• Complete a short aptitude assessment
• Attend a structured interview with our team
• Receive transparent, timely feedback

• Extract and prepare portfolio collection reports as requested by the client to be forwarded to the Portfolio Manager for review.
• Prepare the team invoices to be forwarded to the Portfolio Manager for review.
• Assist and participate in Internal and External audit reviews and also contribute to management responses.
• Adopt proper records management principles as defined by the firm in terms of upkeep and filing of documentation.
• Collaborate with different departments and offer administrative assistance when necessary.
• Handle confidential information with discretion and adhere to all company data protection measures provided.
• Collaborate with other departments to gather and document functional and technical requirements for new system features and enhancements.
• Analyse operations processes within the debt collection department to identify system requirements, inefficiencies, and areas for improvement.
• Monitor system performance to ensure reliability, efficiency, and data accuracy.
• Coordinate with external software providers to install updates, troubleshoot issues, and ensure seamless system integration.
• Ensure the accuracy and integrity of debtor data within the systems.
• Provide technical support to all staff, resolving system-related issues in a timely and effective manner.
• Troubleshoot system errors and identify root causes, implement fixes, and prevent future occurrences.
• Monitor and enforce security protocols to protect sensitive debtor information from unauthorized access or breaches.
• Train all relevant staff on system functionalities, including new features and best practices for system usage.
• Perform any other duties assigned.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) especially advanced excel.
• Exceptional organizational skills and attention to detail.
• Time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Good leadership skills.
• Good problem-solving skills.
• Fluency in English both verbal and written and good documentation skills.

• Certificate, Diploma or Degree in any related field.