Summary
Date Posted: Monday, February 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Company Relationships
Position Reports To: Recovery Manager
Direct Reports: None

Key Relationships: The Position works closely with both recovery and credit teams in the loan recovery process with a goal of improving expected cash flows for funds due from EFL customers.

Job Summary: The Loan Recovery Officer will support the Recovery Manager in championing the institution’s loan recovery program/activities in liaison with all Branch Credit Team as well as the external debt recovery agents. He / She is responsible for meeting targets set for cash collection from debtors and giving support to management of the debt portfolio.

Key Responsibility Areas
Specific Responsibilities:
• Support the development of an Institutional plan for recovery of all non-performing and written off loans.
• Ensures Branch Credit team carry out prompt follow up and recoveries of non-performing loans.
• Ensures loan recovery activities are carried out in accordance with the EFL credit policy and procedures.
• Advises and guides Management and Branches on loan collection plan/activities to be carried out for daily recovery non-performing loans.
• Supports the Recovery Manager in preparing cases for handover to external debt collectors and legal action.
• Supports and follows up with assigned court bailiffs’ auctioneers and other debt recovery agents and advises management on all allocated loans.
• Ensures strict adherence to the delinquency policy across all designed branches.
• Provides debt recovery support to Branches by carrying out field visits in Branches and engaging with defaulting customers.
• Ensures the designated Branches maintain proper record of loan recovery activities including demand notices, recall letters etc.
• Prepares reports on debt collection for presentation to the Recovery manager and/or management.

Personal Specification
Education & Certifications:
• A Bachelor’s Degree in business administration, commerce or any business-related course from a reputable University.

Essential Knowledge and Experience:
• At least 2-year experience in the credit / banking operations, with exposure to credit or lending and debt collection functions.
• Must be able and willing to ride a motorcycle and should possess a valid riding license or willing to learn within the first month when appointed.
• Should be fluent in the commonly used local languages and ready to work in any of our branches.
• Should not be aged more than 35 years.
• Excellent communication and negotiation skill.
• Knowledge of Microsoft excel for data entry and analysis is essential and mandatory.

Other Required Skills & Competencies:
• Ability to plan, organize and prioritize work.
• Self-driven and result – oriented.
• Demonstrate the highest level of ethical behavior.
• Remain flexible in order to adapt to changes in work environment.
• Maintain confidentiality of sensitive information.
• Possess a work ethic that includes neatness, punctuality, attention to detail and accuracy.
• Basic computer skills, including e-mail, word processing and spreadsheets.
• Excellent interpersonal skills to facilitate interaction with the clients and other staff.
• Maturity, honesty, integrity and a strong sense of ethics
• Demonstrated ability to remain calm in stressful situations.
• Patience and understanding.
• To be persuasive, persistent and firm.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
All interested candidates should submit their cover letter and CV by email to humancapital@talisconsults.com, NOT later than Monday, February 5, 2024.


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